Full-time Medical Biller with NextGen Expertise | 21161

Getwingapp; Philippines; À distance; PHP 762 000 - 912 000; Plein temps

Avantages offerts par ce poste

Paid training

Work from home

Career growth

Holiday pay

Overtime pay

Performance incentives

Supportive team

Inclusive culture

Résumé du poste

Wing is hiring a Saas Customer Success Specialist to join a fully remote team. The role focuses on rapid onboarding of agency accounts, guiding clients through dashboards, and driving account growth with proactive expansion and upselling opportunities.

You will provide frontline support, coordinate with technical teams, and maintain clear records of onboarding sessions. Qualified candidates will have experience in client management, Local SEO, and the ability to explain technical concepts to

Qualifications

• Client management and relationship building.
• Strong understanding of Local SEO and GBP optimization.
• Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users.

Responsabilités

• Rapid onboarding and client setup.
• Immediate outreach to new agency accounts.
• Pre-meeting audit to optimize locations, trade area sizing, keyword selections, and ranking maps.
• Onboarding calls guiding agencies through dashboard navigation, settings, and integrations.
• Record onboarding sessions and maintain organized records.
• Account growth and upselling opportunities.
• Proactive expansion and conversion from testing to full rollout.
• Serve as frontline support during business hours and train clients.
• Escalate bugs with clear documentation and coordinate with tech team.
• Report expansion opportunities and churn risks to Sales Manager.

Connaissances

Client management

SEO & Digital Marketing

Technical adaptability

Outils

Google Workspace

Local SEO tools

Description du poste

Description: Please whitelist the domains "lever.co" and "hire.lever.co" with your email provider to make sure you get our emails.

Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Saas Customer Success Specialist

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Saas Customer Success Specialist to start immediately!

Duties and Responsibilities

• Rapid Onboarding & Client Setup
• Immediate Outreach: Contact new agency accounts within one business day of assignment; follow up within 24 hours if unacknowledged.
• Pre-Meeting Audit: Review and optimize added locations, trade area sizing, keyword selections, and ranking maps before the client onboarding call.
• Onboarding Calls: Lead introductory meetings via Google Meet to guide agencies through dashboard navigation, assistant settings, local pages, white-label reporting, and website/Facebook integrations.
• Documentation: Record all onboarding sessions and maintain organized records in Google Drive.
• Account Growth & Upselling
• Identify Opportunities: Audit assigned agency accounts to identify unmanaged GBPs and agencies that are only running small "test" accounts.
• Proactive Expansion: Reach out using company templates to showcase ranking improvements and encourage agencies to move from testing to full client rollout.
• Support & Internal Collaboration
• Frontline Client Support: Serve as the primary point of contact during business hours to answer software questions, troubleshoot setup, and train clients.
• Cross-Departmental Coordination:
• Escalate technical bugs to the tech team with clear documentation (screenshots, account details).
• Report regularly to the Sales Manager on expansion opportunities, uncompleted onboardings, and churn risks.

Required Tools

• Google Workspace
• Local SEO / Automation tools

Qualifications

• Client Management: Account management, client communication, and relationship building.
• SEO & Digital Marketing: Strong understanding of Local SEO and Google Business Profile (GBP) optimization.
• Technical Adaptability: Ability to learn software platforms quickly and explain technical concepts clearly to non-technical users.

Technical Requirements

• USB Headset with Noise Cancellation feature
• Working Webcam
• Computer with at least 1.8 GHz processor and at least 4GB RAM
• Main Internet Service Speed: at least 25 Mbps cable connection
• Backup Internet Service Speed: at least 10 Mbps

Benefits

• Performance Incentives
• Job Security and Stability
• Paid Training
• Inclusive Culture
• Upskilling Opportunities
• 100% Work-From-Home
• Exceptionally Supportive Team
• Opportunities for Career Growth
• Fun Work Environment
• Holiday & Overtime Pay

Schedule: US work hours (40 hours per week, Full-time)

Location: 100% Remote

Salary Package: ₱75,000/mo

Please note

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.
• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.