Fulfillment Assistant

AAPMI Acquire Asia Pacific Manila, Inc.; Philippines; Hybrid; PHP 201,000 - 268,000; Full time

Job summary

Acquire Intelligence is seeking a Fulfillment Assistant in the Operations department to support ticket fulfilment and related administrative tasks. You will manage digital ticket distribution, maintain data records, and assist with day-to-day operations to ensure timely delivery of tickets to customers.

You will work with internal systems such as Magento and a Ticket Merchant system, performing data entry and ensuring accuracy across multiple platforms while coordinating with teammates to meet

Qualifications

• Experience with ticket fulfilment and data handling.
• Proficiency in MS Excel and Google Sheets.
• Strong attention to detail and accuracy.

Responsibilities

• Download and organise tickets across platforms.
• Fulfill orders by sending tickets via internal systems.
• Data entry and management across platforms.
• Learn different ticket delivery methods and systems.
• Identify anomalies in the fulfilment process.

Skills

Ticket fulfilment

Data entry

MS Excel

Google Sheets

Attention to detail

Tools

Magento

TMS

Job description

Job Title

Fulfillment Assistant

Department

Operations

Job Summary

As an Operations Assistant, you’ll support the smooth and efficient delivery of ticket fulfilment and administrative tasks across our platforms. This role involves managing digital ticket distribution, maintaining accurate data records, and assisting with various day-to-day operational duties. You’ll work closely with internal systems and teams to ensure customers receive their tickets on time and to the highest standard.

Key Responsibilities

• Downloading and strategically organising tickets in bulk across a variety of platforms
• Fulfilling orders by sending tickets to customers using our internal systems (Magento, TMS (website created for Ticket Merchant))
• Data management and entry of tickets across different platforms
• Learning and understanding different types of ticket delivery methods
• Learning and understanding different types of primary ticketing websites and how their systems work
• Identifying and flagging anomalies within the fulfilment process
• Strategically organising tickets into bulk across a variety of platforms
• Fulfilling orders by allocating tickets to customers using our internal systems (TMS)

Desirable Characteristics/Skills

• Thrive in a fast-paced environment, where tasks, plans and ideas change
• Ability to complete repetitive tasks at a consistently high standard
• Highly competent in basic Microsoft Office programs (excel, word etc)
• Highly competent in basic Google Suite Office (sheets, documents etc)
• Attention to detail
• Having an understanding of the events and ticketing industry is advantageous
• Having well-developed time management skills with the ability to deal with conflicting deadlines
• Possess a drive to continuously learn and improve in a professional setting
• Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.

We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do.

Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.”

We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted.

We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team.

We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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