Fulfillment Assistant

Acquire Intelligence; Philippines; On-site; PHP 268,000 - 402,000; Full time

Job summary

Acquire Intelligence in the Philippines is seeking a Fulfillment Assistant in Operations to support ticket fulfilment and admin tasks across our platforms. You will manage digital ticket distribution, maintain accurate data records, and assist with day-to-day operations to ensure timely delivery.

Collaborate with internal teams and systems (Magento and TMS) to learn delivery methods, flag anomalies, and continuously improve processes while handling repetitive tasks with a high standard.

Qualifications

• Thrive in a fast-paced environment with changing tasks and plans.
• Attention to detail and data accuracy are essential.
• Proficient in Microsoft Office (Excel, Word, etc.).
• Proficient in Google Suite (Sheets, Docs, etc.).
• Strong time management and ability to meet deadlines.

Responsibilities

• Download and organise tickets in bulk across platforms.
• Fulfil orders by sending tickets to customers using internal systems.
• Data entry and accuracy of ticket records across platforms.
• Learn delivery methods and ticketing websites and how their systems work.
• Identify and flag anomalies within the fulfilment process.
• Allocate tickets to customers using our internal TMS.

Skills

Attention to detail

Microsoft Office

Google Suite

Time management

Adaptability

Learning mindset

Ticketing industry knowledge

Tools

Magento

Ticket Merchant TMS

Job description

Job Description:

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Fulfillment Assistant

Department:

Operations

Job Summary

As an Operations Assistant, you’ll support the smooth and efficient delivery of ticket fulfilment and administrative tasks across our platforms. This role involves managing digital ticket distribution, maintaining accurate data records, and assisting with various day-to-day operational duties. You’ll work closely with internal systems and teams to ensure customers receive their tickets on time and to the highest standard.

Key Responsibilities

• Downloading and strategically organising tickets in bulk across a variety of platforms
• Fulfilling orders by sending tickets to customers using our internal systems (Magento, TMS (website created for Ticket Merchant))
• Data management and entry of tickets across different platforms
• Learning and understanding different types of ticket delivery methods
• Learning and understanding different types of primary ticketing websites and how their systems work
• Identifying and flagging anomalies within the fulfilment process
• Strategically organising tickets into bulk across a variety of platforms
• Fulfilling orders by allocating tickets to customers using our internal systems (TMS)

Desirable Characteristics/Skills

• Thrive in a fast-paced environment, where tasks, plans and ideas change
• Ability to complete repetitive tasks at a consistently high standard
• Highly competent in basic Microsoft Office programs (excel, word etc)
• Highly competent in basic Google Suite Office (sheets, documents etc)
• Attention to detail
• Having an understanding of the events and ticketing industry is advantageous
• Having well-developed time management skills with the ability to deal with conflicting deadlines
• Possess a drive to continuously learn and improve in a professional setting

Join the A-Team and experience the A-Life!