Customer Contact Officer

Acquire.AI; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage for you and family

Epic Yearly Kick-Off Parties

Car giveaway (2023)

Value Awards recognition

Internal promotions

14th Month Pay

Referral incentives up to ₱42,000

12 vacation leaves

12 sick leaves

1 birthday leave

Job summary

Acquire Intelligence is a global outsourcer seeking a Customer Contact Officer in Pasig City to deliver outstanding service across phone, email, chat and social channels. You will handle bookings, inquiries, refunds, and event-related concerns, while maintaining records and ensuring timely resolutions. A fast-paced omni-channel environment with growth opportunities.

Join a team that values curiosity, agility and customer focus, with comprehensive benefits and career development paths.

Qualifications

• Confident using multiple systems and working across omni-channel support.
• Strong communication skills with professionalism across all interactions.
• Adaptable in a fast-paced and changing environment.
• Strong problem-solving skills with the ability to implement solutions.
• Good time management and ability to handle competing priorities.
• High attention to detail with a sense of urgency.

Responsibilities

• Respond to customer inquiries and booking requests across phone, email, chat, and social channels.
• Process ticket orders, cancellations, and refunds for events.
• Assist customers with event-related concerns and provide accurate information.
• Handle customer issues and provide timely resolutions.
• Maintain accurate records and follow service processes.
• Deliver a high standard of customer experience across all interactions.

Skills

Multichannel communication

Strong communication

Time management

Attention to detail

Problem solving

Tools

CRM systems

Ticketing platforms

Job description

Customer Contact OfficerSkip to main content#Customer Contact Officer page is loaded## Customer Contact OfficerApplylocations: Pasig Citytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 6, 2026 (25 days left to apply)job requisition id: R12744We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Job Description**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.***Advance Your Career - Join us today and be part of a team where your work makes an impact!*****WHY JOIN THE A-TEAM? Come for a career, stay for the fun!**Here’s what’s waiting for you:* **HMO coverage for you and your family*** **Epic Yearly Kick-Off Parties** with major giveaways (including a **car in 2023!**)* **Recognition through our Value Awards** — we celebrate your wins* **Real career growth** with internal promotions* **Meaningful work** with talented and supportive teamsYour future matters:* **900 internal promotions** every year* **2,700+ leadership training courses**Extra rewards along the way:* **14th Month Pay** for employees who complete 5 years with us* Generous **referral incentives of up to ₱42,000** depending on the roleEnjoy **work-life balance**:* 12 Vacation Leaves\** 12 Sick Leaves\** 1 Birthday Leave\***A SNAPSHOT OF YOUR ROLE**The **Customer Contact Officer** supports customers of a leading Australian ticketing and events provider, delivering exceptional service across multiple channels. This role focuses on assisting customers with bookings, inquiries, and event-related concerns to ensure a seamless and enjoyable experience.**YOUR DAILY RESPONSIBILITIES*** Respond to customer inquiries and booking requests across phone, email, chat, and social channels* Process ticket orders, cancellations, and refunds for events* Assist customers with event-related concerns and provide accurate information* Handle customer issues and provide timely resolutions* Maintain accurate records and follow service processes* Deliver a high standard of customer experience across all interactions**A BIT ABOUT YOU*** Confident using multiple systems and working across omni-channel support* Strong communication skills with professionalism across all interactions* Adaptable in a fast-paced and changing environment* Strong problem-solving skills with the ability to implement solutions* Good time management and ability to handle competing priorities* High attention to detail with a sense of urgency**WHAT WE VALUE**We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:* **Curious and Clever**: Smart questions spark smart solutions.* **Entrepreneurial Energy**: Think like an owner. Solve like a founder.* **Fast with Intent**: We move fast and deliver real results.* **Laugh and Learn**: We don’t take ourselves too seriously, just our results.What are you waiting for? ***Come for a career, stay for the fun!***Join the A-Team and experience the A-Life!### About UsAcquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/