Fulfillment and Logistics Associate Manager

Etaily; Makati; Hybrid; PHP 800,000 - 1,600,000; Full time

Job summary

A logistics company is seeking a Fulfillment & Logistics Manager to optimize warehouse operations and last-mile delivery in their hybrid setup. The role involves leading a team, managing 3PL relationships, and developing in-house logistics capabilities. Candidates should have a Bachelor's Degree and at least 5 years of relevant experience in E-commerce or Retail. Responsibilities include monitoring performance metrics, resolving disputes, and implementing logistics systems for operational efficiency.

Qualifications

• Minimum 5 years of experience in fulfillment operations within E-commerce or Retail.
• Hands-on leadership style with experience managing on-ground teams.
• Proficiency in logistics systems such as WMS, TMS, and ERPs.
• Experience managing 3PL relationships and hands-on warehouse floor management.
• Familiarity with fulfillment systems (WMS, TMS, ERP) and KPIs.
• PM Certifications preferred.
• English and Filipino language skills are advantageous.

Responsibilities

• Monitor daily SLAs and KPIs for 3PL and fulfillment partners.
• Act as the primary escalation point for partner disputes.
• Lead the setup of in-house warehouse facilities.
• Manage balance between 3PL and in-house fulfillment.
• Build and lead a team of logistics specialists.
• Implement reporting tools for operational health.
• Build and lead a team of fulfillment and logistics specialists to monitor 3P sites and future internal hubs.
• Implement reporting tools and mobile checklists for field teams to track real-time operational health.
• Support the implementation and optimization of WMS and OMS systems.
• Collaborate with delivery partners to improve last-mile success rates and reduce RTO metrics.

Skills

3PL Management

Warehouse Management

Team Leadership

Analytical Skills

Communication Skills

Filipino language

Education

Bachelor's Degree

Tools

WMS

TMS

ERP

Job description

Principal Duties and Responsibilities

As the Fulfillment & Logistics Manager, you will be responsible for leading and optimizing Etaily's warehouse operations and last-mile delivery performance. You will act as the vital bridge between digital orders and physical delivery, ensuring every parcel moves efficiently from the shelf to the customer's door. This role focuses heavily on managing existing third‑party logistics (3PL) partners while simultaneously spearheading the development of Etaily's internal warehousing capabilities.

Job Responsibilities

• 3PL & Partner Management: Monitor daily SLAs and KPIs for all 3PL and fulfillment partners to ensure timely dispatch and delivery
• Escalation & Dispute Resolution: Act as the primary escalation point for partner disputes, inventory discrepancies, or service failures
• Operational Auditing: Conduct regular audits of logistics invoices and partner performance to identify cost‑saving opportunities
• In‑House Strategy: Lead the phased setup of Etaily's own warehouse facilities, including layout design, workflow mapping, and creating SOPs for receiving, picking, packing, and returns
• Transition Management: Manage the balance between 3PL and in‑house fulfillment to ensure zero downtime during operational transitions
• Team Leadership: Build and lead a team of fulfillment and logistics specialists to monitor compliance at 3P sites and future internal hubs
• Field Operations: Implement reporting tools and mobile checklists for field teams to track real‑time operational health
• Tech Integration: Support the implementation and optimization of Warehouse Management Systems (WMS) and Order Management Systems (OMS)
• Last‑Mile Optimization: Collaborate with delivery partners to improve last‑mile success rates and reduce "Return to Origin" (RTO) metrics

Your Profile

You are a seasoned logistics professional with a Bachelor's Degree and at least 5 years of experience in fulfillment operations, specifically within E‑commerce or Retail. You possess a hands‑on and solution‑oriented leadership style, with a proven ability to manage "on‑ground" teams such as riders, warehouse staff, or field auditors. You are highly analytical and comfortable navigating fulfillment systems like WMS, TMS, and ERPs to meet operational KPIs.

Key Qualifications

• Education: Bachelor's Degree
• Experience: 3+ years in logistics or fulfillment operations (E-commerce or Retail preferred)
• Technical Expertise: Direct experience managing 3PL relationships AND hands‑on experience in warehouse floor management
• System Knowledge: Familiarity with fulfillment systems (WMS, TMS, ERP) and operational KPIs
• Soft Skills: Strong analytical and strategic thinking skills with excellent communication
• Certifications (Preferred): Project Management Certifications
• Languages: Proficiency in English and Filipino is an advantage

This role has a HYBRID work setup with a required warehouse presence.