Fulfillment & Logistics Associate (Hybrid)

Etaily; Biñan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Etaily is seeking a Fulfillment and Logistics Associate in Biñan, Laguna, Philippines. You will manage order processing, inventory, and logistics coordination to ensure seamless product flow from origin to end consumer.

You will collaborate with multiple teams, maintain QC, and handle data reporting while ensuring SLA compliance and excellent customer service.

Qualifications

• College diploma or equivalent; additional education or certification in logistics or supply chain is a plus.
• 1 to 2 years of proven experience in fulfillment, logistics, or related field; fresh graduates welcome.
• Strong organizational and multitasking skills with high attention to detail.

Responsibilities

• Warehouse Processing: Receive and process inbound and pullout requests; coordinate schedules with the warehouse; validate and monitor completion of activities.
• Order Processing: Receive and process customer orders; verify inventory; coordinate with warehouse to fulfill orders; ensure quality and SLA compliance.
• Inventory Management: Monitor stock levels; conduct regular stock counts; implement controls to minimize losses and improve accuracy.
• Logistics Coordination: Collaborate with internal teams; communicate with suppliers and carriers; resolve shipment delays or damages.
• Quality Control: Implement and maintain QC measures; conduct regular inspections.
• Data Management: Use software for order tracking, inventory management, and reporting; generate reports for process improvement.
• Customer Service: Address inquiries about order status, shipping, and returns; support CS in resolving issues.

Skills

Organizational skills

Attention to detail

Communication skills

Shipping regulations knowledge

Process optimization

Team collaboration

Education

College diploma or equivalent (logistics or supply chain cert a plus)

Tools

Google Sheets

Google Workspace (G Suite)

Inventory management software

Job description

Principal Duties & Responsibilities

As a Fulfillment and Logistics Associate, you will play a crucial role in ensuring the smooth and efficient flow of products from the point of origin to the end consumer. This position involves managing various aspects of the supply chain, including order processing, inventory management, and logistics coordination. You will collaborate with different teams to optimize logistics processes and contribute to the overall success of the company's operations.

Job Responsibilities

Warehouse Processing

• Receives and processes inbound and pullout requests by the brands.
• Coordinates inbound and pullout schedules with the warehouse.
• Validates and monitors the completion of inbound and pullout activities.

Order Processing

• Receives and processes customer orders accurately and in a timely manner.
• Verifies inventory availability and coordinates with the warehouse team to fulfill orders.
• Ensures orders meet quality standards before shipping.
• Ensures orders meet marketplace Service Level Agreements (SLA).

Inventory Management

• Monitors and manages inventory levels to prevent stockouts or overstocks.
• Conducts regular stock counts and reconciles discrepancies.
• Implements inventory control measures to minimize losses and improve accuracy.

Logistics Coordination

• Collaborates with internal teams to optimize transportation and logistics processes.
• Communicates with suppliers, vendors, and carriers to ensure timely deliveries.
• Resolves any issues related to shipments, delays, or damages.

Quality Control

• Implements and maintains quality control measures for products during the fulfillment process.
• Conducts regular inspections of products to ensure they meet quality standards.

Data Management

• Utilizes relevant software systems for order tracking, inventory management, and reporting.
• Generates and analyzes reports to identify areas for process improvement.

Customer Service

• Addresses customer inquiries related to order status, shipping, and returns.
• Collaborates with the customer service team to resolve issues and improve the overall customer experience.

Key Qualifications

• College diploma or equivalent; additional education or certification in logistics or supply chain management is a plus.
• 1 to 2 years of proven experience in fulfillment, logistics, or a related field. Fresh graduates are also welcome to apply.
• Strong organizational and multitasking skills.
• Excellent attention to detail and accuracy.
• Effective communication skills, both written and verbal.
• Proficient in using relevant software and systems for order processing and inventory management.
• Proficient in using Google Sheets and other Google Suite products.
• Knowledge of shipping regulations and procedures.