Frontline Customer Care Specialist (Day Shifts)

Colcap Servicing Pty Ltd. - Philippine Branch Office; Taguig; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

HMO coverage with 2 free dependents

Paid vacation leave

Sick leave credits

Meal allowance

Bereavement leave

Birthday leave

Job summary

A leading customer service provider in Taguig is seeking motivated individuals to join their team. The role involves handling client queries, resolving disputes, and providing exceptional customer service. Candidates should be confident communicators with strong analytical skills. The company offers a supportive work environment with comprehensive benefits, including paid vacation leave, HMO coverage, and career growth opportunities. Enjoy a balanced work schedule with day shifts and weekends off.

Qualifications

• Strong oral and written communication skills.
• Professional demeanor with customers.
• Flexibility and ability to meet deadlines.

Responsibilities

• Handle client queries via email, fax, and calls.
• Resolve disputes with accurate solutions.
• Collaborate with relevant departments.
• Organize welcome calls for retention & sales.
• Prepare letters for clients.
• Process various loan-related tasks.

Skills

Confident communicator

Customer-focused

Analytical skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Ability to multi-task

Ability to solve problems under pressure

Job description

A leading customer service provider in Taguig is seeking motivated individuals to join their team. The role involves handling client queries, resolving disputes, and providing exceptional customer service. Candidates should be confident communicators with strong analytical skills. The company offers a supportive work environment with comprehensive benefits, including paid vacation leave, HMO coverage, and career growth opportunities. Enjoy a balanced work schedule with day shifts and weekends off.