Front Office & Visitor Services Coordinator

kmc-savills-inc; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Savills Philippines is seeking a Front Office Associate to join our Tambuli, Cebu team. You will deliver exceptional customer service, handle calls and correspondence, coordinate visitor management, and maintain a polished reception area on-site six days a week.

This role is the first point of contact for clients and vendors; you will ensure meeting coordination, gate passes, up-to-date permits, and ISO-compliant records, while presenting a professional appearance at all times.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Bachelor's College Degree in Business Administration, Tourism/Hotel and Restaurant, or other related courses.
• Willing to work on-site.
• Amenable to work six (6) days a week.

Responsibilities

• Provide excellent customer service and maintain professional interactions with clients, vendors, and guests
• Maintain a polished and well-groomed appearance aligned with company standards
• Handle calls, emails, and correspondence promptly and professionally
• Manage visitor coordination and monitoring
• Keep the reception area clean, organized, and fully equipped
• Ensure permits and certifications are updated and properly displayed
• Coordinate meetings to avoid scheduling conflicts
• Assist with gate passes and work access permits
• Maintain organized, ISO-compliant filing systems
• Keep updated records of client and vendor information
• Monitor consumables and track inventory usage
• Support daily/weekly housekeeping activities
• Ensure adherence to preventive maintenance schedules for facilities and equipment
• Conduct customer feedback surveys to improve services
• Recommend process improvements to enhance efficiency and service quality

Skills

Customer service

Professional appearance

Phone handling

Visitor management

Record keeping

Education

Bachelor's degree

Job description

Savills Philippines is seeking a Front Office Associate to join our Tambuli, Cebu team. You will deliver exceptional customer service, handle calls and correspondence, coordinate visitor management, and maintain a polished reception area on-site six days a week.

This role is the first point of contact for clients and vendors; you will ensure meeting coordination, gate passes, up-to-date permits, and ISO-compliant records, while presenting a professional appearance at all times.