Front Office Associate (Pampanga)

Savills Philippines, Inc.; Philippines; On-site; PHP 201,000 - 279,000; Full time

Benefits offered by this job

Top-tier employee compensation benefits

Relaxed, team-oriented work environment

Job summary

A reputable real estate services firm in Pampanga is seeking a Front Desk Officer. The role involves managing front desk operations, delivering excellent customer service, and assisting in facilities management. Candidates should have a Bachelor’s degree and at least 6 months of relevant experience. Strong communication and multitasking skills are essential. This position requires on-site work and a willingness to work a six-day schedule. The firm offers top-tier employee benefits in a relaxed, team-oriented environment.

Qualifications

• 6 months to 1 year of experience in Maintenance and repair in facilities management
• Willingness to work on site and in shifting schedules
• Amenable to work six days a week
• Excellent customer service and professional conduct in interactions with clients, vendors, and guests.
• High attention to detail to ensure accuracy in information and schedules.

Responsibilities

• Deliver excellent customer service and maintain professional conduct
• Manage front desk operations and handle incoming calls
• Coordinate meetings and maintain an organized filing system
• Monitor supplies and support facilities maintenance
• Conduct customer feedback surveys for service improvement

Skills

Excellent verbal and written communication skills

Strong multitasking skills

Effective problem-solving skills

Strong time management

High attention to detail

Education

Bachelor’s College Degree in Business Administration or related courses

Job description

Savills Philippines ( formerly known as KMC Savills ) is an award-winning real estate services firm headquartered in Bonifacio Global City with over 250 employees involved directly in transactions for office, investments, retail, industrial & hotel locators, and residential properties.

With services ranging from tenant representation, investments to property management, Savills Philippines is an award-winning real estate services firm, recognized as the Best Property Consultant and Best Real Estate Agency in the Philippines. Over the years, Savills Philippines has handled significant transactions with the country’s top clients and has grown to become a reliable leader in the local real estate industry.

Responsibilities

• Deliver excellent customer service and maintain professional conduct when dealing with clients, vendors, and guests.
• Manage front desk operations, including visitor registration and access control.
• Handle incoming and outgoing phone calls, emails, and correspondence professionally and promptly.
• Maintain a polished, well-groomed appearance in line with company dress code and workplace standards.
• Keep the reception desk clean, organized, and properly stocked with essential supplies.
• Ensure all required permits, licenses, and certifications are current and properly displayed.
• Coordinate meetings and schedules to prevent conflicts and ensure smooth operations.
• Assist in reviewing, approving, and coordinating gate passes and work access permits.
• Maintain accurate, organized, and ISO-compliant filing of documents, records, and forms.
• Keep updated records of client and vendor contact details and operational information.
• Monitor consumable supplies and track inventory usage and stock‑out items.
• Assist in implementing and monitoring daily and weekly housekeeping cleaning checklists.
• Ensure strict adherence to the 52‑week preventive maintenance schedule for facilities and equipment.
• Support facilities upkeep by coordinating with housekeeping and maintenance teams.
• Conduct customer feedback surveys across managed sites to support service improvement.
• Recommend process improvements to streamline administrative and operational workflows.

Educational Requirements

• Bachelor’s College Degree in Business Administration, Tourism/Hotel and Restaurant or other related courses.

Desired Skills

• Excellent verbal and written communication skills with strong active listening abilities.
• Friendly, professional, and empathetic demeanor to create a positive first impression.
• Strong multitasking skills with the ability to manage calls, scheduling, and paperwork efficiently.
• Effective problem‑solving skills and ability to respond quickly to unexpected situations.
• Strong time management and task‑prioritization skills to meet deadlines.
• Polite, courteous, and customer‑focused attitude in all interactions.
• High attention to detail to ensure accuracy when handling information and schedules.
• Ability to remain calm, organized, and efficient in fast‑paced or high‑pressure environments.
• Dependable, reliable, and consistent in fulfilling assigned responsibilities.

Qualifications

• At least 6 months to 1 year of experience as an employee specialized in Maintenance and repair in building and facilities management.
• Willing to work on site and shifting schedule.
• Amenable to work six (6) days a week.

KMC Savills provides top‑tier employee compensation benefits and a relaxed, team‑oriented work environment, including: