Front Office Associate (CEBU)

kmc-savills-inc; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Savills Philippines is seeking a Front Office Associate to join our Tambuli, Cebu team. You will deliver exceptional customer service, handle calls and correspondence, coordinate visitor management, and maintain a polished reception area on-site six days a week.

This role is the first point of contact for clients and vendors; you will ensure meeting coordination, gate passes, up-to-date permits, and ISO-compliant records, while presenting a professional appearance at all times.

Qualifications

• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Bachelor's College Degree in Business Administration, Tourism/Hotel and Restaurant, or other related courses.
• Willing to work on-site.
• Amenable to work six (6) days a week.

Responsibilities

• Provide excellent customer service and maintain professional interactions with clients, vendors, and guests
• Maintain a polished and well-groomed appearance aligned with company standards
• Handle calls, emails, and correspondence promptly and professionally
• Manage visitor coordination and monitoring
• Keep the reception area clean, organized, and fully equipped
• Ensure permits and certifications are updated and properly displayed
• Coordinate meetings to avoid scheduling conflicts
• Assist with gate passes and work access permits
• Maintain organized, ISO-compliant filing systems
• Keep updated records of client and vendor information
• Monitor consumables and track inventory usage
• Support daily/weekly housekeeping activities
• Ensure adherence to preventive maintenance schedules for facilities and equipment
• Conduct customer feedback surveys to improve services
• Recommend process improvements to enhance efficiency and service quality

Skills

Customer service

Professional appearance

Phone handling

Visitor management

Record keeping

Education

Bachelor's degree

Job description

Savills Philippines is the leading full-service real estate solutions provider for local and multinational business locators.

LOCATION: TAMBULI, CEBU
WORK SET UP: On-site - 6 days a week
POSITION: Front Office Associate
JOB DESCRIPTION:

• Provide excellent customer service and maintain professional interactions with clients, vendors, and guests
• Maintain a polished and well-groomed appearance aligned with company standards
• Handle calls, emails, and correspondence promptly and professionally
• Manage visitor coordination and monitoring
• Keep the reception area clean, organized, and fully equipped
• Ensure permits and certifications are updated and properly displayed
• Coordinate meetings to avoid scheduling conflicts
• Assist with gate passes and work access permits
• Maintain organized, ISO-compliant filing systems
• Keep updated records of client and vendor information
• Monitor consumables and track inventory usage
• Support and monitor daily/weekly housekeeping activities
• Ensure adherence to preventive maintenance schedules for facilities and equipment
• Conduct customer feedback surveys to improve services
• Recommend process improvements to enhance efficiency and service quality

JOB QUALIFICATIONS

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Bachelor's College Degree in Business Administration, Tourism/Hotel and Restaurant, or other related courses.
• Willing to work on-site.
• Amenable to work six (6) days a week.

SKILLS AND COMPETENCIES

• Deliver excellent customer service and maintain professional interactions
• Maintain a polished appearance and organized reception area
• Handle calls, emails, correspondence, and visitor management
• Ensure permits, certifications, and meeting schedules are properly managed
• Assist with gate passes and work access coordination
• Maintain organized, ISO-compliant records and updated client/vendor data
• Monitor consumables and track inventory usage
• Support housekeeping and ensure preventive maintenance compliance
• Conduct customer feedback surveys for service improvement
• Recommend process improvements to enhance efficiency and service quality