Front Office Team Leader

Club Nalu; La Union; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

13th Month Pay

Anniversary Gifts

Incentives

Job summary

A local hotel in La Union is seeking an experienced manager to oversee the rooms division. Responsibilities include supervising reception operations and ensuring a high level of customer service. The ideal candidate should possess strong leadership and communication skills, with an emphasis on driving sales and team training.

Qualifications

• Experience in hotel management or related field.
• Strong leadership skills.
• Ability to drive sales and promote services.

Responsibilities

• Oversee the rooms division of the hotel property.
• Supervise reception operations.
• Drive sales revenue through up-selling opportunities.
• Conduct ongoing training programs.
• Brief the team on any events or VIP guests in the hotel for the day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Assist with the implementation and achievement of departmental targets, objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards, and performance of the front office team, with an emphasis on training and teamwork
• Ensure team members have current knowledge of all room categories, rates, packages, promotions, local area, and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards
• Conduct training programs on an ongoing basis
• Assist other departments as necessary and maintain good working relationships with hotel team members
• Interpersonal Skills Communication Skills Customer Relationship Management Customer Service

Skills

Interpersonal Skills

Communication Skills

Customer Relationship Management

Customer Service

Job description

Job Description

Employee Recognition and Rewards

Anniversary Gifts, Incentives

Government Mandated Benefits

13th Month Pay

• Oversee rooms division of a 15-room hotel property
• Supervise accurate and efficient reception operations, including check-in and check-out procedures
• Support team members in handling guest requests and inquiries to ensure a positive outcome
• Ensure a consistent, high level of customer service
• Brief the team on any events or VIP guests in the hotel for the day
• Drive sales revenues and promote hotel services and facilities for up-selling opportunities
• Assist with the implementation and achievement of departmental targets, objectives, work schedules, budgets, and policies and procedures
• Monitor the appearance, standards, and performance of the front office team, with an emphasis on training and teamwork
• Ensure team members have current knowledge of all room categories, rates, packages, promotions, local area, and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics to inspire team members to meet and exceed standards
• Conduct training programs on an ongoing basis
• Assist other departments as necessary and maintain good working relationships with hotel team members

Interpersonal Skills Communication Skills Customer Relationship Management Customer Service

Preview

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