Front Office Supervisor & Guest Experience Coach

DoubleDragon Properties Corp.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a Front Office Supervisor to oversee hotel front desk operations and support the Duty Manager.

The role requires leadership of the front desk and concierge teams, ensuring adherence to hotel standards and procedures. The ideal candidate has a BS in Hotel and Restaurant Management or related field, with at least 3 years as a Front Office Associate and 1 year in supervision, plus experience with the OPERA system.

Qualifications

• Graduate of BS Hotel and Restaurant Management or related course.
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role.
• Experienced in OPERA system.

Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management.
• Resolve issues/problems and coach/counsel front desk team members for quality operation.
• Supervise and monitor Front Desk staff and Concierge to ensure hotel standards and policies are followed.
• Strictly monitor grooming of Front Desk staff and Concierge at all times.
• Work various shifts, weekends, and holidays; assist scheduling and be on time for shifts.
• Greet, check-in/check-out guests; handle walk-ins and room changes.

Skills

Oral communication

Customer service

Staff supervision

Scheduling flexibility

Education

BS Hotel and Restaurant Management

Related course

Tools

OPERA system

Job description

DoubleDragon Properties Corp. is seeking a Front Office Supervisor to oversee hotel front desk operations and support the Duty Manager.

The role requires leadership of the front desk and concierge teams, ensuring adherence to hotel standards and procedures. The ideal candidate has a BS in Hotel and Restaurant Management or related field, with at least 3 years as a Front Office Associate and 1 year in supervision, plus experience with the OPERA system.