Front Office Manager

sunlight hotels & resorts; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

On-site accommodation

Competitive salary

Employee rates on resort stays

Job summary

Sunlight Ecotourism Island Resort is seeking a seasoned Front Office Manager to lead the guest experience from arrival to departure. You will oversee front desk, reservations, concierge, and night audit while driving service excellence and efficiency on the floor.

The ideal candidate has 4+ years in front office roles, a relevant bachelor's degree, and strong PMS proficiency. This role emphasizes team leadership, guest recovery, and a strong service culture in a resort setting.

Qualifications

• Minimum 4 years of progressive front office experience in a hotel or resort
• Bachelor's degree in Hospitality Management, Tourism, or related field preferred
• Proficiency in a property management system (PMS)

Responsibilities

• Direct daily front office operations including front desk, reservations, concierge, and night audit
• Lead, mentor, and develop a team of front office associates with performance reviews
• Monitor room inventory, occupancy, and rate management with Revenue and Reservations teams
• Escalate and resolve guest concerns with professionalism, urgency
• Collaborate across departments to ensure seamless guest stays
• Maintain PMS records and generate operational reports (arrivals, departures, VIP movements)
• Manage scheduling, payroll, and budget in line with resort targets
• Support and promote the resort's service culture and recognition programs
• Ensure compliance with brand standards, health and safety and local regulations

Skills

Leadership

Interpersonal skills

Written communication

Guest-first mindset

Multilingualism

Flexibility

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Tools

Property Management System (PMS)

Job description

The Front Office Manager is the heartbeat of the guest experience at Sunlight Ecotourism Island Resort. As the first and last impression for every arrival and departure, you will lead the front office team to deliver service that is warm, intuitive, and anticipatory — turning first-time visitors into loyal guests. You will oversee day-to-day operations across the front desk, reservations, concierge, and guest services while upholding the resort's standards of personalized hospitality.

Key Responsibilities

• Direct daily front office operations including front desk, reservations, concierge, and night audit
• Lead, mentor, and develop a team of front office associates; conduct regular performance reviews and coaching sessions
• Monitor room inventory, occupancy, and rate management in close coordination with the Revenue and Reservations teams
• Serve as the escalation point for guest concerns, resolving issues with professionalism, urgency, and sound judgment
• Collaborate cross-departmentally with Housekeeping, Food & Beverage, Maintenance, Spa, and Sports and Recreation to ensure seamless guest stays
• Maintain accuracy in property management system (PMS) records and generate operational reports (arrivals, departures, VIP movements, occupancy)
• Manage departmental scheduling, payroll, and budget in line with resort targets
• Champion the resort's service culture and guest recognition programs
• Ensure full compliance with brand standards, health and safety protocols, and applicable local regulations

Qualifications

• Minimum 4 years of progressive front office experience in a hotel or resort environment
• Bachelor's degree in Hospitality Management, Tourism, or a related field preferred
• Proficiency in a property management system
• Proven leadership ability — a natural motivator who leads by example on the floor
• Exceptional interpersonal and written communication skills
• A genuine guest-first mindset with demonstrated ability to de-escalate and recover service failures
• Flexibility to work weekends, holidays, and rotating shifts as required by resort operations
• Multi-lingual proficiency is a strong advantage

What We Offer

• Competitive salary commensurate with experience
• On-site accommodation
• Paid leave and rest day entitlements
• Employee rates on resort accommodations and F&B outlets
• A close-knit, purpose-driven team in a stunning resort setting