Front Desk Officer

Fresh Water Basin Resort; Ilocos Norte; On-site; PHP 167,400 - 223,200; Full time

Job summary

A popular resort is looking for a Front Desk staff member to coordinate services and assist clients. The ideal candidate should have a degree in Tourism Management or Business; senior high school graduates are also welcome. Responsibilities include answering inquiries, maintaining cleanliness, and supporting resort management. Strong communication skills and attention to detail are essential. This position offers a dynamic work environment.

Qualifications

• A degree in Tourism Management or Business is preferred.
• Senior high school graduates are welcome to apply.
• Must have working knowledge in Microsoft Office.

Responsibilities

• Support and communicate with resort departments.
• Answer inquiries and concerns from guests.
• Maintain cleanliness in Front Desk area.
• Organize supporting documents.
• Collect service fees and update records.

Skills

Time management skills

Strong communication skills

Attention to detail

Positive attitude

Education

Degree in Tourism Management or Business

Senior high school diploma

Tools

Microsoft Office

Job description

FWB Resort is looking for an individual to be positioned at the Front Desk office who is in charge of coordinating with relevant departments and providing support to the management by answering inquiries and concerns of clients and prospects, coordinating with other departments in order to deliver quality and dependable resort services, maintaining cleanliness of the front desk areas of responsibility, organizing front desk documents and maintaining relevant records.

Scope

• Support and communicate with the resort departments to deliver resort services to clients.
• Entertain and answer inquiries and concerns from guests and prospective clients.
• Maintain cleanliness within the areas of responsibility of Front Desk area.
• Organize supporting documents relevant to the Front desk processes.
• Collect service fees and update necessary records.
• Post Facebook story of cottage availability.
• Update and maintain client records.
• Update resort calendar of events.
• Support the management from time to time.
• Maintain proper decorum.

Requirements

• A degree in Tourism Management, Business, or have related certifications from a related to the job is an advantage.
• Senior high school graduates are also welcome to apply.
• Applicant must working knowledge in Microsoft office.
• Applicant must have time management skills.
• Applicant must have strong communication skills.
• Applicant must be keen to details.
• Applicant must have a positive attitude.
• Applicant must be willing to learn.
• Applicant must be able to work with others.