EN - Front Office_ Front Office Supervisor

Radisson Hotel Group; Mandaue; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family 30% off

Breakfast/F&B/Spa discounts

Global & local perks

Job summary

Radisson Hotel Group in the Philippines is seeking a Front Office Supervisor to lead our front desk team and deliver exceptional guest experiences. You will supervise operations, ensure smooth check-in/check-out, and uphold the brand’s Yes I Can service ethos across daily shifts.

The role emphasizes guest-centric service, proactive problem solving, and team collaboration to maintain high satisfaction levels in a busy hospitality environment.

Qualifications

• Flexible with a positive, Yes I Can attitude.
• Creative problem-solver with guest-centric mindset.
• Team collaboration to ensure seamless front office at all times.

Responsibilities

• Supervise front office team and lead by example.
• Ensure the guest journey and experience are delivered to the highest level.
• Foster patience, empathy and a show-host mindset with guests.

Skills

Yes I Can attitude

Creative problem-solver

Guest service passion

Team player

Fun at work

Experience in similar role helpful

Job description

• Full-time

Company Description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

Can you be our guests’ superhero? Is guest service your ultimate passion? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

We are currently seeking a Front Office Supervisor to join our vibrant team. At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Supervisor, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

OurFront Office Supervisorslove the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between

• You will supervise our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level
• You will exude patience, empathy and have the personality to host the show
• As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department

Qualifications

• Flexibility and a positive, Yes I Can! Attitude
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Likes having fun at work
• Experience in a similar position is beneficial but not essential

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality –Be part of a team that createsexceptional experiences and memorable momentsevery day. Let yourYesI Can!spiritshineas you bring hospitality to life.

Build a Great Career –No matter your background or experience, we invest in yourgrowth, learning, and careerdevelopment—helping you reach your full potential.

Experience the Team Spirit –Join a workplacethat’sinclusive, fun, and meaningful. We celebrate diversity, support oneanotherand foster a sense of belonging through ourEmployee Resource Groups and inclusion initiatives.

Lead with Your Ambition –Your ideas,passionand drive matter! We empower you tomake a difference—in hospitality, yourcommunityand beyond.

Enjoy Global & Local Perks –No matter whereyou’relocated,you’llenjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus,you’llhave access to localperksand rewards tailored to your country, making your experience even more rewarding!

Enjoy benefits such as - up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide
Guaranteed minimum of 30% off for your Friends & Family
Exclusive Discounts on Breakfast, Food & Beverage, Spa and more

Join us in shaping the future of hospitality!Ifyou’reready tobring your talent, energy, and passion,we’dlove to hear from you.

We welcome applicants from allbackgrounds, abilities, and experiences.If you need any adjustments during the application process, please let us know.