Rooms Controller (Hotel101-Cebu)

DoubleDragon Properties Corp.; Cebu City; On-site; PHP 279,000 - 391,000; Full time

Job summary

DoubleDragon Properties Corp. is seeking a hotel front desk professional in Cebu City to manage room assignments and guest requests. You will coordinate check-in/pre-registration for groups, confirm reservations, and communicate status across shifts to ensure smooth operations.

The role requires strong communication, time management, and flexibility, with 1–2 years in hospitality. Proficiency in MS Office and related tools is preferred.

Qualifications

• Graduate of Hotel and Restaurant Management or related field.
• Strong oral and written communication skills.
• Good time management skills.
• 1–2 years experience in hospitality field.
• MS Office and other relevant software tools.

Responsibilities

• Assign room according to guest request and preferences.
• Prepare group key packets.
• Organize and coordinate check-in/pre-registration for arriving groups.
• Review/track/accommodate room/check-out changes when possible; communicate status to staff.
• Confirm reservations and cancellations.
• Follow up with guests to ensure requests or problems are met to satisfaction.
• Review billing and call attention of FOS for adjustment.
• Develop and maintain positive working relationships with others; support team to reach goals.

Skills

Strong communication

Time management

Flexibility/adaptability

Hospitality experience

Education

Hotel & Restaurant Management degree or related

Tools

MS Office

Job description

JOB DESCRIPTION:

• Assign room according to guest request and preferences whenever possible.

• Prepare group key packets.

• Organize and coordinate check-in/pre-registration procedures for arriving groups.

• Review/Track/Accommodate requests for room/check-out changes when possible;

• Communicate status to appropriate staff.

• Confirm reservations and cancellations.

• Review out-of-order rooms daily.

• Ensure rates match market codes and document exceptions.

• Perform duplicate reservation checks; block rooms.

• Follow up with guests to ensure their requests or problems have been met to their satisfaction.

• Receive, record, and relay messages accurately, completely, and legibly.

• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information;

• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

• Coordinate tasks and work with other departments.

• Develop and maintain positive working relationships with others; support team to reach common goals.

QUALIFICATIONS:

• Comply with quality assurance standards.

• Perform other reasonable job duties as requested by Supervisors.

• Review billing and call attention of FOS for adjustment.

• Skills/Competencies Needed for the Job

• MS Office and other relevant

• Graduate of Hotel and Restaurant Management or any related course

• Strong oral and written communication skills

• Good time management skills

• Flexibility/adaptability

• 1-2 years experience in Hospitality field

• Can perform with minimum supervision