Front Office Agent

Red Planet Philippines Services Corporation; Quezon City; On-site; PHP 312,000 - 446,000; Full time

Job summary

Red Planet Philippines Services Corporation seeks a Front Desk/Guest Service Associate to greet guests, handle check-in/check-out, and answer inquiries at the Timog Quezon City location. The role requires registering guests, managing reservations, and delivering the Red Planet Experience.

The ideal candidate has a Bachelor's degree in Hospitality or related field, at least 1 year in hotel settings, and strong English and Filipino communication skills. Weekend and graveyard shifts may be required.

Qualifications

• Bachelor's degree in Hospitality/Tourism/Hotel Management or equivalent required.
• Excellent interpersonal and customer service orientation required.
• Proficient in oral communication and basic computer systems.

Responsibilities

• Attend to guests during check-in and check-out.
• Provide information on hotel policies, services and amenities.
• Register guests and ensure accurate information and identification.
• Respond to guest requests for local information and directions.
• Sell rooms to walk-in customers and manage reservations in the system.
• Balance shift cash and post charges accurately.

Skills

Interpersonal skills

Customer service

Computer literacy

Oral communication

Education

Bachelor's degree in Hospitality/Tourism/Hotel Management or equivalent

Job description

Based in Red Planet Quezon City Timog

(100 Timog Avenue, Quezon City 1100, Philippines)

Responsibilities

• Responsible for attending to the needs of guests, especially during check-in and check-out.

• Providing information to guests about hotel policies, services and amenities.

• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.

• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).

• Selling rooms to \"walk-in\" customers.

• Entering/changing reservation information on the computer system.

• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.

• Posting charges to guest accounts.

• Processing payments accurately from guests.

• Making necessary corrections to guest accounts.

• Supervise the housekeeping team and perform room quality checks.

• Informing the housekeeping department about room status/availability.

• Listening for and responding to guest complaints.

• Cleaning the front desk area.

• Maintaining daily logs; daily reservation count for arrivals and departures.

• Prepares and documents accurate shifts and daily reports.

• Balancing shift work and cash drawers.

• Acts with integrity, honesty and knowledge that promote the mission,values andculture of Red Planet Hotels.

• Delivers consistent Red Planet Experience and Red PlanetService to all guests at alltimes.

• Maintains regular and consistent attendance and punctuality.

• Maintains a clean and organized workspace to enhanceproductivity.

• Recognizes and reinforces individual and team accomplishments.

• Provides coaching to newly-joined employees as required.

• Adheres to all company standards, procedures and guidelines.

Requirements

• Candidates must possess at least a Bachelor's/College Degree, Hospitality/Tourism/Hotel Management or equivalent.

• Required skill(s): excellent interpersonal, customer service oriented, computer literate, Proficient Skills In Oral Communication.

• Required language(s): English, Filipino

• Must have at least 1 year of working and/or acquired experience in the hotel or related field is required for this position.

• Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

• Willing to work in shifting schedules including graveyard.

• Must be willing to be assigned inTimog, Quezon City.