Front Office Agent

Mövenpick Hotels & Resorts; Masinloc; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Free Staff accommodation

Accor hotel discount card

Learning & development programs

Career growth opportunities

CSR/ESG initiatives

Job summary

Mövenpick Resort Boracay is seeking an entry level Front Desk Associate to deliver warm, professional guest service in a luxury resort setting. You will handle check-in/out procedures, guest communications, and concierge responsibilities to ensure memorable experiences on Boracay Island.

Knowledge of Opera PMS and fluent English are preferred. A Bachelor's degree in hotel & restaurant management is encouraged.

Qualifications

• Entry level position; training experience in a luxury/resort is preferred.
• Preferably with knowledge in Opera system.
• Fluent in English.
• Completed Bachelor's degree preferably in hotel & restaurant management.

Responsibilities

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution.
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail.
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary.
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms).
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements.
• Process various payment methods securely and reconcile daily transactions.
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency.
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy.

Skills

Fluent English

Education

Bachelor's degree in hotel & restaurant management

Tools

Opera system

Job description

Job Description:

Company Description

Perfectly positioned on one of the world's most beautiful islands, Mövenpick Resort Boracay is truly a piece of paradise. Nestled on the northern tip of Boracay in Punta Bunga Cove, our upscale resort is only 30 minutes away from Godofredo P. Ramos (Caticlan) Airport and only a 20-minute drive from the island’s downtown. Apart from a picturesque setting, lush landscaping, breathtaking sunrise and sunset, exceptional private beach with turquoise blue water - perfect for weddings and intimate dinners, our upscale resort boasts of its 312 contemporary rooms, seven diverse restaurants including our Sol Marina Beach Club, immense 3,300-sqm multilevel pool, bespoke meetings and events venues, a serene wellness centre and spa, heaps of water sports and recreation activities, and Little Birds Club for our younger guests. For entertainment, adventure, family, and romantic getaway seekers, Mövenpick Resort and Spa Boracay has everything imaginable to provide guests with the best tropical island holiday. Our offerings, complemented by our service with a personal touch, ensure not only a relaxing and delightful stay but also lasting memories of unique experiences.

Job Description

• Execute guest check-in and check-out procedures accurately, including room assignments, payment processing, and key distribution
• Manage guest communications professionally, including phone calls, emails, messages, and special requests with attention to detail
• Address and resolve guest complaints and concerns promptly and courteously, escalating complex issues to management when necessary
• Maintain accurate guest records and reservations in the property management system (Opera or similar platforms)
• Provide concierge services and comprehensive information regarding hotel amenities, local attractions, and transportation arrangements
• Process various payment methods securely and reconcile daily transactions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction and operational efficiency
• Process and distribute guest mail and packages in a timely manner, maintaining confidentiality and accuracy

Qualifications

• Entry level position; training experience in a luxury/resort is preferred
• Preferably with knowledge in Opera system
• Fluent in English
• Completed Bachelor's degree preferably in hotel & restaurant management

Additional Information

• Free accommodation in the Staff House
• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.