Front of House Manager

The Bistro Group; Makati; On-site; PHP 614,000 - 1,004,000; Full time

Job summary

The Bistro Group is seeking a Front of House Manager in Makati, Philippines. You will oversee daily FOH operations to deliver exceptional hospitality, service excellence, and a consistently high standard of cleanliness and guest satisfaction.

Lead, coach, and motivate the FOH team, manage manpower deployment, training, and guest recovery. Collaborate with Back of House and management to drive sales, events, and a premium dining experience.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 3-5 years of restaurant management experience.
• Strong leadership, communication, and guest service skills.
• Experience in premium/fine-dining or steakhouse concepts.

Responsibilities

• Oversee daily Front-of-House operations to ensure smooth service.
• Deliver exceptional guest experiences and service excellence.
• Lead, coach, and motivate the FOH team to meet service and operational goals.
• Manage manpower deployment, team performance, training, and development.
• Handle guest concerns and service recovery professionally and effectively.
• Monitor restaurant sales, labor, guest satisfaction, and performance.
• Coordinate with Back of House to maintain seamless operations.
• Support promotions and events to drive performance.
• Maintain professional appearance, cleanliness, and ambiance.

Skills

Leadership

Communication

Guest service

Team management

Education

Bachelor’s degree in Hospitality Management or related field

Job description

The Front of the House Manager is responsible for overseeing the overall front-of-house operations and ensuring an exceptional dining experience for every guest. The role leads the FOH team in delivering world-class hospitality, service excellence, and efficient restaurant operations while maintaining standards for quality, service, cleanliness, and guest satisfaction.

Key responsibilities

• Oversee daily Front-of-House operations to ensure smooth and efficient restaurant service.
• Ensure exceptional guest experience and service excellence aligned with standards.
• Lead, coach, and motivate the FOH team to achieve service and operational goals.
• Manage manpower deployment, team performance, training, and development.
• Handle guest concerns and service recovery professionally and effectively.
• Monitor restaurant sales, labor, guest satisfaction, and operational performance.
• Ensure compliance with food safety, sanitation, safety, and company standards.
• Coordinate closely with the Back of House and management team to maintain seamless restaurant operations.
• Support sales initiatives, promotions, and events to drive restaurant performance.
• Maintain the overall professional appearance, cleanliness, and ambiance of the restaurant.

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel & Restaurant Management, or related field.
• 3-5 years of experience in restaurant management, preferably in premium/fine-dining or steakhouse concepts.
• Strong leadership, communication, and guest service skills.
• Experienced in team management, FOH operations, and service excellence.