Front-of-House Leader for Service Excellence

COMIDA RAPIDA INC.; Muntinlupa; On-site; PHP 446,000 - 781,000; Full time

Job summary

COMIDA RAPIDA INC. in Metro Manila is seeking an experienced F&B Manager to lead the day-to-day Front of House operations, build a high-performing team, and ensure guest service excellence across all shifts.

You will recruit, train, supervise, and schedule servers, bartenders, hosts, and service personnel; conduct regular service training, menu knowledge sessions, and on-the-floor coaching to raise standards.

Qualifications

• Ability to build a professional, motivated FOH team.
• Strong knowledge of service standards, menu/beverage knowledge, guest engagement, upselling and complaint handling.
• Maintain a strong, visible management presence on the restaurant floor during service.
• Monitor service performance and address gaps in quality or execution.
• Regular inspections of dining areas, bars, stations, restrooms and guest areas.

Responsibilities

• Oversee the restaurant's day-to-day Front of House operations and ensure smooth and efficient service throughout each shift.
• Recruit, onboard, train, supervise, schedule, and develop Front of House employees, including servers, bartenders, hosts, and other service personnel.
• Conduct regular service training, menu knowledge sessions, role-playing, coaching, and on-the-floor mentoring.
• Maintain consistently high standards of hospitality, service, presentation, cleanliness, professionalism, and attention to detail.
• Handle guest complaints promptly, professionally, and fairly and take appropriate service-recovery actions when required.
• Take responsibility for the Front of House planning and execution of restaurant events, private functions, special occasions, private dining, and outside catering.
• Establish, maintain, and continuously improve Front of House service standards and procedures.
• Ensure all FOH employees have strong knowledge of food, beverages, ingredients, allergens, preparations, promotions, and recommended pairings.
• Monitor Front of House operating supplies, beverage stocks, service equipment, and other materials required for daily operations.
• Ensure Front of House employees consistently follow health, sanitation, hygiene, food safety, fire safety, and workplace safety requirements.

Skills

Team leadership

Service standards

Guest engagement

Complaint handling

Staff development

Communication

Operational supervision

Job description

COMIDA RAPIDA INC. in Metro Manila is seeking an experienced F&B Manager to lead the day-to-day Front of House operations, build a high-performing team, and ensure guest service excellence across all shifts.

You will recruit, train, supervise, and schedule servers, bartenders, hosts, and service personnel; conduct regular service training, menu knowledge sessions, and on-the-floor coaching to raise standards.