Front Desk & Visitor Experience Specialist

Nearsol; Iloilo City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading BPO company in Iloilo City is looking for a Receptionist to serve as the first point of contact for employees, clients, and visitors. This position involves managing the front desk operations, providing excellent customer service, and assisting with HR-related tasks. Candidates should have at least a Senior High School diploma and one year of relevant experience. Proficiency in English and Filipino, along with strong organizational skills, is essential for this role.

Qualifications

• 1 year of experience in reception, customer service, or admin role, preferably in BPO.
• Excellent English and Filipino communication skills.
• Strong customer service orientation and professional demeanor.

Responsibilities

• Greet and assist visitors and applicants professionally.
• Manage visitor logbook and issue badges.
• Answer and direct phone calls, handle inquiries.
• Maintain cleanliness of the front desk and manage mail.
• Assist with HR administrative tasks and scheduling.
• Monitor front desk supplies inventory.

Skills

Customer Service

Communication

Interpersonal Skills

Professionalism

Multitasking & Time Management

Problem-Solving

Attention to Detail

Front Desk Management

Education

Senior High School graduate or Associate Degree

Bachelor’s degree

Tools

MS Office (Word, Excel, Outlook)

Job description

A leading BPO company in Iloilo City is looking for a Receptionist to serve as the first point of contact for employees, clients, and visitors. This position involves managing the front desk operations, providing excellent customer service, and assisting with HR-related tasks. Candidates should have at least a Senior High School diploma and one year of relevant experience. Proficiency in English and Filipino, along with strong organizational skills, is essential for this role.