Front Desk Receptionist Onsite Weekdays Attendance Bonus

Shore 360; Angeles; On-site; PHP 167,000 - 290,000; Full time

Benefits offered by this job

Attendance Bonus

Fixed Weekends Off

Social Clubs

Photography Club

Dance Club

Fitness Club

Book Club

Music Club

Monthly Events

Referral Incentives

Statutory Benefits

Job summary

Shore360, a 100% Australian-owned BP firm based in the Philippines, seeks a professional Phone Receptionist to be the first point of contact for incoming calls at our Angeles office. You will answer, screen, and route calls, gather caller information, and relay messages for follow-up while ensuring a positive customer experience.

Key duties include documenting inquiries, providing basic information, and maintaining accuracy in records.

Qualifications

• Experience in a receptionist, customer service, call handling, or administrative support role preferred.
• Excellent verbal communication and interpersonal skills.
• Strong phone etiquette and customer service orientation.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong attention to detail and accuracy in recording customer information.
• Basic computer proficiency and experience using phone systems or CRM software is an advantage.
• Professional, reliable, and able to maintain confidentiality.

Responsibilities

• Answer and manage incoming phone calls in a professional, courteous, and timely manner.
• Screen and transfer calls to the appropriate person, team, or department.
• Accurately take messages and record customer information when the intended recipient is unavailable.
• Ensure all customer inquiries and messages are documented and forwarded promptly for follow-up.
• Provide basic information to callers and direct them to the appropriate resources when applicable.
• Maintain professionalism and excellent customer service during all interactions.
• Handle multiple calls efficiently while maintaining accuracy and attention to detail.
• Escalate urgent or priority calls to the appropriate personnel when necessary.

Skills

Customer Service

Telephone Etiquette

Call Routing

Communication Skills

Attention to Detail

Time Management

Data Entry

Tools

CRM Software

Job description

Shore360, a 100% Australian-owned BP firm based in the Philippines, seeks a professional Phone Receptionist to be the first point of contact for incoming calls at our Angeles office. You will answer, screen, and route calls, gather caller information, and relay messages for follow-up while ensuring a positive customer experience.

Key duties include documenting inquiries, providing basic information, and maintaining accuracy in records.