Customer Service Associate (Guest Experience) - Pasay

Asticom Technology Inc; Pasay; On-site; PHP 201,000 - 290,000; Full time

Job summary

Asticom Technology Inc seeks a Customer Service Associate to be the frontline ambassador at our arcade venue in Metro Manila. You will staff the central guest service desk, handle inquiries, explain pricing, and guide visitors through entry flows to ensure a positive visit.

The role requires 1–2 years in retail customer service or hospitality, proficiency with POS systems and cash handling, and strong communication.

Qualifications

• Education: College graduate of hospitality, business or related.
• Experience: 1–2 years in retail customer service, front desk support, hospitality, or cashier operations in high-traffic environments.
• Technical Skills: Proficiency in POS operating systems, cash handling, and basic computer applications.
• Competencies: Strong verbal communication, active listening, de-escalation abilities, and customer-first mindset.

Responsibilities

• Service Desk Operations: Staff the central guest service counter to answer inquiries, provide venue directions, explain pricing, and manage entry/exit flows.
• POS & Transaction Processing: Handle ticket sales, reload game cards, issue promotional passes, and manage cash desk balances.
• Inquiry & Dispute Resolution: Be first contact for feedback, resolving card transactions, game credits, or service complaints politely.
• Redemption & Counter Support: Assist guests with reward balances, selecting prize items, and maintaining merchandise displays.
• Guest Communication & Support: Provide dedicated support to families, groups, and party hosts with safety guidelines and policies.

Skills

Customer service

Cash handling

POS systems

Communication

De-escalation

Education

College degree in hospitality or related

Tools

POS software

Job description

About the Role

The Customer Service Associate serves as the primary frontline ambassador for the arcade, delivering efficient service, handling guest inquiries, managing store entries, and ensuring every customer enjoys a positive visit. This role manages central customer service desk operations, processes game card reloads, addresses service issues, and maintains a welcoming atmosphere throughout the facility.

Key Responsibilities

• Service Desk Operations: Staff the central guest service counter to answer visitor inquiries, provide venue directions, explain game pricing tiers, and manage entry/exit flows.

• POS & Transaction Processing: Handle ticket sales, execute game card reloads, issue promotional discount passes, and manage daily cash desk balances accurately.

• Inquiry & Dispute Resolution: Act as the first point of contact for customer feedback, resolving card transaction discrepancies, game credit disputes, or service complaints courteously.

• Redemption & Counter Support: Assist guests with checking reward point balances, selecting prize items, and maintaining organized merchandise displays at the service desk.

• Guest Communication & Support: Provide dedicated support to families, group visitors, and party hosts, ensuring clear communication of safety guidelines and facility policies.

Qualifications & Requirements

• Education: College graduate of hospitality, business or related

• Experience: 1–2 years of experience in retail customer service, front desk support, hospitality, or cashier operations within a high-traffic environment.

• Technical Skills: Proficiency in point-of-sale (POS) operating systems, cash handling, and basic computer applications.

• Competencies: Strong verbal communication, active listening, de-escalation abilities, and a customer-first mindset in fast-paced retail or leisure settings.