Front Desk & Patient Services Coordinator

Blesces Diagnostic Laboratory; Nagcarlan; On-site; PHP 201,000 - 312,000; Full time

Job summary

Blesces Diagnostic Laboratory in Laguna is seeking a front desk and administrative support staff to be the first point of contact for patients, healthcare providers, and visitors. You will manage inquiries, schedule appointments, and handle records with confidentiality.

This role emphasizes accurate data entry, billing support, coordination with lab staff, and ensuring compliant, smooth operations across the patient journey. Training and ongoing compliance updates are provided.

Qualifications

• Greet patients and visitors warmly and professionally.
• Answer phones, pages, and respond to inquiries promptly.
• Assist with check-in/check-out and forms completion.
• Manage patient records with accurate data entry and confidentiality.
• Handle billing and payments.
• Coordinate with laboratory staff to ensure patient flow.
• Explain procedures in simple, clear language.

Responsibilities

• Greet patients, healthcare providers, and visitors warmly and professionally.
• Answer phone calls, respond to pages, and manage inquiries promptly and accurately.
• Assist patients with check-in and check-out, ensuring forms are completed.
• Schedule and confirm appointments for diagnostic tests and lab services.
• Manage patient records and ensure confidentiality.
• Handle billing and payment processing.
• Coordinate with laboratory staff to ensure timely patient flow.
• Prepare daily reports and monitor revenue.
• Maintain front desk area and office supplies.

Skills

Customer service

Communication

Data entry

Appointment scheduling

Billing support

Confidentiality

Regulatory compliance

Team coordination

Tools

Google Sheets

Job description

Blesces Diagnostic Laboratory in Laguna is seeking a front desk and administrative support staff to be the first point of contact for patients, healthcare providers, and visitors. You will manage inquiries, schedule appointments, and handle records with confidentiality.

This role emphasizes accurate data entry, billing support, coordination with lab staff, and ensuring compliant, smooth operations across the patient journey. Training and ongoing compliance updates are provided.