Front Desk Manager

Filinvest Hospitality; Lapu-Lapu; On-site; PHP 700,000 - 900,000; Full time

Job summary

Filinvest Hospitality seeks a Front Desk Manager for Crimson Resort & Spa Mactan, based on-site in Lapu-Lapu City. You will oversee daily front office operations, manage staff, coordinate receptionist duties, and ensure seamless check-in/check-out processes while upholding brand service standards.

This role requires 3–4 years of Front Office experience, preferably in an international hotel, with strong leadership, English proficiency, and a guest-first mindset.

Qualifications

• 3–4 years of Front Office experience in hotels.
• Experience in an international hotel is preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily Front Office operations to ensure smooth service delivery.
• Lead, coach, and motivate Front Office staff to meet standards.
• Ensure personalized guest experiences and high satisfaction.
• Handle guest concerns professionally and promptly.
• Monitor service quality and identify improvement opportunities.
• Conduct team briefings, training, and performance reviews.
• Manage staffing, attendance, and shift schedules.
• Support Front Office revenue and profitability goals.

Skills

Front Office management

Leadership

Guest service

Staff training

Shift scheduling

Communication skills

English proficiency

Education

Bachelor's in Hotel Management

Job description

Filinvest Hospitality is the hospitality arm of the Filinvest Group, managing a growing collection of thoughtfully designed hotels and resorts across the Philippines. Its portfolio includes Crimson Hotels & Resort as the group is committed to elevating Filipino hospitality through purposeful service, meaningful guest experiences, and spaces that balance work and relaxation.

Role Description

The Front Desk Manager is a full-time, on-site role based in Lapu-Lapu City, responsible for overseeing daily front office operations and ensuring a seamless guest experience. This role manages front desk team members, coordinates receptionist duties, and monitors guest check-in and check-out processes. The Front Desk Manager handles reservations and room assignments, resolves guest concerns, and promotes service standards that enhance customer satisfaction. The role also involves maintaining accurate records, coordinating with other hotel departments, and supporting training and performance management for front office staff. The Front Desk Manager is expected to lead by example, uphold brand guidelines, and contribute to a welcoming and efficient lobby environment.

Key Responsibilities:

• Oversee and manage daily Front Office operations, ensuring smooth and efficient service delivery.
• Lead, coach, and motivate Front Office team members to achieve service and performance standards.
• Ensure consistent delivery of a personalized and exceptional guest experience.
• Handle guest concerns and requests promptly and professionally, ensuring high levels of guest satisfaction.
• Monitor service quality and identify opportunities for continuous improvement.
• Conduct team briefings, training, coaching, performance reviews, and employee development activities.
• Manage staffing, attendance, shift schedules, and departmental manpower requirements.
• Support Front Office revenue and profitability goals, including occupancy, room rates, and revenue targets.
• Monitor operational expenses and assist in budget and CAPEX planning.
• Ensure compliance with Front Office policies, procedures, safety, hygiene, and grooming standards.
• Collaborate with other departments to ensure seamless hotel operations and guest service.
• Maintain accurate departmental records and reports and keep management informed of operational concerns and opportunities.
• Build strong relationships with guests, including VIPs, and proactively address their needs.
• Perform other duties and responsibilities as assigned by the immediate supervisor.

What We’re Looking For:

• College graduate, preferably with a degree in Hotel Management or a related field.
• At least 3–4 years of relevant experience in Front Office operations.
• Previous Front Desk Manager experience in an international hotel is preferred.
• Strong leadership, communication, and people-management skills.
• Guest-focused with excellent problem-solving and decision-making abilities.
• Strong understanding of hotel operations, customer service, and revenue awareness.
• Computer literate with good written and oral English communication skills.
• Willing to work extended hours, shifting schedules, weekends, and holidays as required.

Ready to elevate the guest experience with us?

Join Crimson Resort & Spa Mactan and be part of a team committed to delivering exceptional hospitality and creating memorable guest experiences.