Guest Services Manager

Filinvest Development Corporation; Muntinlupa; On-site; PHP 558,000 - 781,200; Full time

Job summary

A luxury hotel chain in Metro Manila is seeking a Guest Services Manager to oversee front office operations and ensure exceptional guest experiences. You will manage daily activities, lead staff training, and handle guest relations while implementing revenue initiatives. If you have 3-5 years of front office experience and strong leadership skills, apply now to contribute to a remarkable guest journey in a fast-paced environment.

Qualifications

• Minimum of 3-5 years of front office or guest services experience.
• At least 2 years in a managerial or supervisory role.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Ensure seamless check-in/check-out processes and handle guest inquiries.
• Supervise daily front desk activities and ensure compliance with hotel policies.
• Lead, train, and motivate front office staff to uphold service excellence.
• Handle guest complaints and escalate issues to ensure satisfactory resolutions.
• Collaborate with sales and reservations teams to drive revenue.

Skills

Leadership

Problem-solving

Guest-centric approach

Communication skills in English

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Hotel property management systems (PMS) such as Opera

Job description

Filinvest Hotel: CRIMSON HOTEL FILINVEST CITY MANILA

The Guest Services Manager at Crimson Hotel Filinvest City Manila is responsible for ensuring exceptional guest experiences by overseeing front office operations, managing guest relations, and maintaining high service standards. This role requires strong leadership, problem‑solving skills, and a guest‑centric approach to enhance overall satisfaction and operational efficiency.

Key Responsibilities:

• Guest Experience Management – Ensure seamless check‑in/check‑out processes, handle guest inquiries, and address concerns to provide a personalized and memorable stay.
• Front Office Operations Oversight – Supervise daily front desk activities, including reservations, cashiering, and concierge services, while ensuring compliance with hotel policies.
• Team Leadership & Training – Lead, train, and motivate front office staff to uphold service excellence, maintain professionalism, and adhere to brand standards.
• Conflict Resolution & Service Recovery – Handle guest complaints and escalate issues when necessary, ensuring timely and satisfactory resolutions to enhance guest loyalty.
• Revenue & Upselling Initiatives – Collaborate with sales and reservations teams to optimize room occupancy, drive revenue, and implement effective upselling strategies.

Qualifications:

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum of 3‑5 years of front office or guest services experience, with at least 2 years in a managerial or supervisory role.
• Strong leadership and interpersonal skills with the ability to handle guest concerns professionally.
• Excellent communication skills in English (verbal and written); proficiency in other languages is a plus.
• Knowledge of hotel property management systems (PMS) such as Opera is preferred.
• Ability to work flexible schedules, including weekends and holidays, in a fast‑paced environment.