Front Desk & Guest Experience Manager

Filinvest Development Corporation; Lapu-Lapu; On-site; PHP 334,800 - 502,200; Full time

Job summary

Filinvest Development Corporation is looking for a dedicated individual to assist in managing Front Desk operations at Crimson Resort & Spa Mactan. Your role will involve ensuring guest satisfaction through personalized service and working under the guidance of the Front Office Manager.

Responsibilities include enhancing customer service quality, establishing rapport with guests, and achieving occupancy and revenue targets. This position is crucial to maintaining high standards in guest relations and operations within the hotel environment.

Responsibilities

• Assist in managing Front Desk operations under direct supervision.
• Ensure guest satisfaction by providing personalized service.
• Enhance customer service quality to differentiate from competitors.

Job description

Filinvest Development Corporation is looking for a dedicated individual to assist in managing Front Desk operations at Crimson Resort & Spa Mactan. Your role will involve ensuring guest satisfaction through personalized service and working under the guidance of the Front Office Manager.

Responsibilities include enhancing customer service quality, establishing rapport with guests, and achieving occupancy and revenue targets. This position is crucial to maintaining high standards in guest relations and operations within the hotel environment.