Front Desk Manager: Lead Guest Experience & Operations

Filinvest Hospitality; Lapu-Lapu; On-site; PHP 700,000 - 900,000; Full time

Job summary

Filinvest Hospitality seeks a Front Desk Manager for Crimson Resort & Spa Mactan, based on-site in Lapu-Lapu City. You will oversee daily front office operations, manage staff, coordinate receptionist duties, and ensure seamless check-in/check-out processes while upholding brand service standards.

This role requires 3–4 years of Front Office experience, preferably in an international hotel, with strong leadership, English proficiency, and a guest-first mindset.

Qualifications

• 3–4 years of Front Office experience in hotels.
• Experience in an international hotel is preferred.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily Front Office operations to ensure smooth service delivery.
• Lead, coach, and motivate Front Office staff to meet standards.
• Ensure personalized guest experiences and high satisfaction.
• Handle guest concerns professionally and promptly.
• Monitor service quality and identify improvement opportunities.
• Conduct team briefings, training, and performance reviews.
• Manage staffing, attendance, and shift schedules.
• Support Front Office revenue and profitability goals.

Skills

Front Office management

Leadership

Guest service

Staff training

Shift scheduling

Communication skills

English proficiency

Education

Bachelor's in Hotel Management

Job description

Filinvest Hospitality seeks a Front Desk Manager for Crimson Resort & Spa Mactan, based on-site in Lapu-Lapu City. You will oversee daily front office operations, manage staff, coordinate receptionist duties, and ensure seamless check-in/check-out processes while upholding brand service standards.

This role requires 3–4 years of Front Office experience, preferably in an international hotel, with strong leadership, English proficiency, and a guest-first mindset.