Front Desk Lead & Workplace Concierge

JLL; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

JLL seeks a Workplace Lead - Receptionist to greet visitors, manage front-desk operations, and coordinate room bookings in Cebu. You will be the face of our client workplaces, ensuring a warm, professional environment and seamless daily operations.

The role requires strong communication, organization, and MS Office skills, with experience in hospitality or front-desk settings preferred. On-site work and collaboration with facilities teams are essential.

Qualifications

• High school diploma or equivalent qualification required.
• Experience in reception, front desk, customer service, or hospitality preferred.
• Strong interpersonal and communication skills with a service-oriented approach.
• Excellent organizational abilities and attention to detail in managing multiple priorities.
• Proficiency with Microsoft Office and visitor management systems.
• Professional appearance and demeanor aligned with corporate standards.
• Discretion handling confidential information and maintaining boundaries.
• Ability to adapt to changing priorities and remain calm under pressure.

Responsibilities

• Greet visitors, clients and employees with warmth and professionalism and manage check-in procedures.
• Coordinate meeting room bookings, catering, and A/V setup to support operations.
• Serve as primary contact for workplace inquiries and route requests to appropriate teams.
• Manage incoming calls, emails, and correspondence efficiently.
• Maintain reception area to reflect a polished and welcoming environment.
• Support mail and package distribution and coordinate courier services as needed.
• Collaborate with facilities, security and vendors to address workplace needs.
• Maintain accurate visitor logs, access credentials, and workplace databases.

Skills

Interpersonal skills

Organizational skills

Customer service

Hospitality experience

Multilingual capabilities

Microsoft Office

Visitor management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Visitor management systems

Job description

JLL seeks a Workplace Lead - Receptionist to greet visitors, manage front-desk operations, and coordinate room bookings in Cebu. You will be the face of our client workplaces, ensuring a warm, professional environment and seamless daily operations.

The role requires strong communication, organization, and MS Office skills, with experience in hospitality or front-desk settings preferred. On-site work and collaboration with facilities teams are essential.