Retail CSR: Fast-Paced Service & Growth (Up to 23K)

Concentrix Philippines; Quezon City; On-site; PHP 154,000 - 257,000; Full time

Benefits offered by this job

Health insurance

Training programmes

Career progression

Job summary

Concentrix Philippines is hiring Customer Service Representatives for a Retail Account based in Quezon City, Metro Manila. You will be the voice of the brand, handling inbound and outbound communications and solving customer queries across multiple channels.

The role emphasizes delivering excellent service, meeting performance targets, and contributing to a positive team environment in a dynamic call centre setting.

Qualifications

• Excellent verbal and written communication in English.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and customer focus requirements.

Responsibilities

• Answer incoming calls and respond to customer enquiries regarding retail products and services.
• Provide accurate information and resolve customer complaints professionally.
• Process customer orders, returns and exchanges with accuracy and efficiency.
• Document all customer interactions in the system with attention to detail.
• Identify customer needs and recommend suitable retail products or services.

Skills

Communication skills

Multitasking

Problem solving

Customer-centric

Flexibility

Teamwork

Education

High school diploma

Tools

Basic software

Job description

Concentrix Philippines is hiring Customer Service Representatives for a Retail Account based in Quezon City, Metro Manila. You will be the voice of the brand, handling inbound and outbound communications and solving customer queries across multiple channels.

The role emphasizes delivering excellent service, meeting performance targets, and contributing to a positive team environment in a dynamic call centre setting.