Entry-Level Call Center Rep – Fresh Grads Welcome (Onsite & Perks)

IBEX Global Solutions (Philippines) Inc.; Tagum; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Onsite allowance

HMO coverage

Non-taxable allowance

Performance incentives

Group life insurance

Service leaves (30)

Ibex Davao site assignment

Job summary

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives to join our growing team in Tagum. Successful hires will be assigned to the Ibex Davao site and will perform inbound calls with a focus on customer satisfaction.

We offer onsite work, competitive incentives, and core benefits including HMO coverage and non-taxable allowances. Fresh graduates and 2nd-year students are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• K12 graduates or completed at least 2nd year college (old/new curriculum) / 2 year vocational / 2 year associate.
• Excellent communication skills.
• Excellent customer service, problem-solving, and multitasking skills.

Responsibilities

• Handle incoming calls from customers proficiently.
• Assess customers’ needs and provide personalized guidance.
• Maintain optimal call durations while ensuring a friendly, informative, and helpful approach.
• Uphold productivity and quality benchmarks.
• Exhibit a sense of urgency in addressing customer queries.
• Escalate customer issues accurately and promptly.
• Deliver timely, accurate, and professional customer service.
• Maintain a positive and professional attitude, reflecting positively on the company.
• Utilize departmental resources, policies, and procedures effectively.

Skills

Communication

Customer service

Problem-solving

Multitasking

Education

K12 graduate / 2nd year college

2-year vocational / associate degree

Job description

Ibex Global Solutions (Philippines) Inc. is hiring Call Center Representatives to join our growing team in Tagum. Successful hires will be assigned to the Ibex Davao site and will perform inbound calls with a focus on customer satisfaction.

We offer onsite work, competitive incentives, and core benefits including HMO coverage and non-taxable allowances. Fresh graduates and 2nd-year students are encouraged to apply.