French-Speaking Experience Center Associate - Customer Support

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Philippines; On-site; PHP 400,000 - 660,000; Full time

Job summary

Johnson & Johnson is recruiting for a Customer Management role based in Taguig, Philippines. The position handles inbound inquiries across HR, Procurement, Expense Reporting, and Payroll, spanning ASPAC, EMEA, NA, and LATAM regions.

You will investigate needs, document cases, and escalate as necessary to maintain fast, high-quality resolutions. Candidates must be fluent in French and comfortable working in a fast-paced global Experience Center environment, contributing to knowledge sharing and

Qualifications

• Proficiency in French required.

Responsibilities

• Receive inbound inquiries via multiple channels (Phone, Chat, Web) and resolve issues across HR, Procurement, Expense Reporting, Payroll.
• Fully document all cases in the case management system and escalate to higher tiers when needed.

Skills

French Language

Job description

Johnson & Johnson is recruiting for a Customer Management role based in Taguig, Philippines. The position handles inbound inquiries across HR, Procurement, Expense Reporting, and Payroll, spanning ASPAC, EMEA, NA, and LATAM regions.

You will investigate needs, document cases, and escalate as necessary to maintain fast, high-quality resolutions. Candidates must be fluent in French and comfortable working in a fast-paced global Experience Center environment, contributing to knowledge sharing and