French-Speaking Experience Center Associate

Johnson & Johnson; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Johnson & Johnson in the Philippines is seeking a Customer Management professional to handle inquiries across HR, Procurement, Expense Reporting, and Payroll for ASPAC, EMEA, NA, and LATAM regions. The role emphasizes accuracy, case documentation, and driving rapid resolution using Experience Center resources.

You will educate customers on self-service options, strive to meet KPIs, and continuously improve call handling and product knowledge while collaborating with the Global Services team.

Qualifications

• French language proficiency required.

Responsibilities

• Receive inbound inquiries via multiple channels for multiple functions and regions; understand needs, investigate, answer inquiries, and resolve concerns.
• Document all cases in case management application.
• Handle complex cases within team or escalate to higher tier as needed to ensure timely resolution.
• Escalate issues to Experience Center Lead or Manager as necessary.

Skills

French Language

Job description

Johnson & Johnson in the Philippines is seeking a Customer Management professional to handle inquiries across HR, Procurement, Expense Reporting, and Payroll for ASPAC, EMEA, NA, and LATAM regions. The role emphasizes accuracy, case documentation, and driving rapid resolution using Experience Center resources.

You will educate customers on self-service options, strive to meet KPIs, and continuously improve call handling and product knowledge while collaborating with the Global Services team.