French Bilingual Travel Team Lead (Remote)

BruntWork; Metro Manila; Remote; PHP 600,000 - 1,200,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork is seeking a French bilingual Travel Team Lead to steer a remote, cross-regional support team handling VIP itineraries and complex bookings. You will coach agents, ensure service excellence, and maintain top-quality performance across time zones.

Responsibilities include managing escalations, monitoring KPIs, and coaching for continuous improvement while utilizing Amadeus/GDS systems and CRM tools in a remote setup.

Qualifications

• Hands-on experience navigating Amadeus, Galileo, or Sabre GDS.
• Professional fluency in both French and English with strong communication skills.
• Proven leadership or supervisory experience in a call center, travel agency, or hospitality setting.
• Experience with CRM systems and modern ticketing tools in a remote environment.

Responsibilities

• Lead and support a remote, bilingual customer service team to ensure high service quality and 24/7 cross-regional coverage.
• Monitor and improve productivity metrics such as response times, resolution rates, and adherence.

Skills

GDS experience

Bilingual French-English

Team leadership

CRM proficiency

Remote support

Customer service

Job description

BruntWork is seeking a French bilingual Travel Team Lead to steer a remote, cross-regional support team handling VIP itineraries and complex bookings. You will coach agents, ensure service excellence, and maintain top-quality performance across time zones.

Responsibilities include managing escalations, monitoring KPIs, and coaching for continuous improvement while utilizing Amadeus/GDS systems and CRM tools in a remote setup.