French-Bilingual Experience Center Associate

jj; Taguig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Johnson & Johnson is seeking a Customer Management professional in Taguig, Philippines, to support inquiries across HR, Procurement, Expense Reporting, and Payroll for regional groups. You will handle inbound requests across channels and document all cases in the system.

Role focuses on resolving issues with high quality and timeliness, while leveraging Experience Center guidelines and Content references. Fluency in French is required to succeed in this global service environment.

Qualifications

• French language proficiency required.

Responsibilities

• Receive inbound inquiries via phone, chat, web for multiple functions and regions.
• Access enabling technology to complete client inquiries and transactions.
• Fully document all cases in the case management system.
• Escalate complex issues to Experience Center Lead or Senior staff as needed.
• Take ownership of tasks and ensure timely, high-quality resolutions.
• Encourage self-service and educate customers on available resources.
• Maintain KPI targets and continuously improve call handling and product knowledge.
• Complete digital acumen courses to improve tool usage and processes.
• Suggest process improvements to Experience Center leads and teams.
• Document and share knowledge for future reference.
• Communicate effectively with customers and team members.

Skills

French Language

Job description

Johnson & Johnson is seeking a Customer Management professional in Taguig, Philippines, to support inquiries across HR, Procurement, Expense Reporting, and Payroll for regional groups. You will handle inbound requests across channels and document all cases in the system.

Role focuses on resolving issues with high quality and timeliness, while leveraging Experience Center guidelines and Content references. Fluency in French is required to succeed in this global service environment.