Director, Global Employee Experience Center

8388-Johnson & Johnson International (Singapore) Pte. Ltd. (ROHQ) (Branch) Legal Entity; Taguig; On-site; PHP 5,653,000 - 9,422,000; Full time

Job summary

Johnson & Johnson in Taguig seeks a Director for the AskGS Experience Center to lead global employee interactions across web, chat, phone, and digital channels. You will drive service quality, customer experience excellence, and continuous improvement through data-driven insights and stakeholder collaboration.

The role shapes workforce planning, budget management, and governance for a multi-geography team, fostering an inclusive Credo-based culture and strong leadership across Global Services.

Qualifications

• Extensive leadership experience in global shared services, customer service, or contact centers.
• Strong understanding of customer experience and employee experience principles.
• Proven ability to drive operational excellence and transformation.

Responsibilities

• Lead the global AskGS Experience Center to deliver a consistent employee experience across channels.
• Drive performance against service, quality, and customer-experience metrics.
• Manage workforce planning, budget, and risk within Global Services.
• Partner with senior leaders to align service delivery with business priorities.
• Develop and coach a high-performing global team across geographies.

Skills

Global leadership

Customer experience

Stakeholder management

Strategic planning

People leadership

Data-driven decision making

Education

Bachelor's Degree

Advanced Degree (MBA, Master’s or equivalent)

Job description

Johnson & Johnson in Taguig seeks a Director for the AskGS Experience Center to lead global employee interactions across web, chat, phone, and digital channels. You will drive service quality, customer experience excellence, and continuous improvement through data-driven insights and stakeholder collaboration.

The role shapes workforce planning, budget management, and governance for a multi-geography team, fostering an inclusive Credo-based culture and strong leadership across Global Services.