French Bilingual Customer Service Representative Life Insurance

DXC Technology; Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health Insurance (HMO) for you and dep

Life Insurance coverage

Vacation and sick leave

Maternity/Paternity benefits

Non-Taxable Allowance (De-minimis)

Training & Certification

SMART First Working Arrangements

Career growth opportunities

Employee Assistance Program

Job summary

DXC Technology is seeking a French bilingual Customer Service Representative to support Life Insurance operations. You will be the frontline point of contact for policyholders, advisors, and providers, delivering exceptional customer service in both French and English.

You will handle inquiries, provide information on policies, process requests, document transactions, and ensure a positive customer experience while meeting quality and compliance standards.

Qualifications

• Fluent in French and English (written and verbal).
• Minimum of 1 year of experience supporting Life Insurance products and/or policy administration.
• Strong understanding of Life Insurance servicing processes.
• Experience working in customer service, contact center, client service, or insurance operations environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and navigate multiple systems effectively.
• Willingness to work rotational schedules based on business requirements.

Responsibilities

• Respond to inbound customer inquiries from Life Insurance policyholders, advisors, and providers in French and English.
• Conduct outbound calls and customer follow-up activities as required.
• Provide accurate information regarding policies, products, and services.
• Research and resolve customer concerns while determining appropriate escalation paths when necessary.
• Process customer requests and maintain accurate records within company systems.
• Document customer interactions, inquiries, and resolutions in accordance with established procedures.
• Meet service level, quality, productivity, compliance, and customer satisfaction goals.
• Participate in training, coaching, and continuous improvement initiatives.
• Adhere to all client, regulatory, privacy, security, and company requirements.

Skills

French bilingual

Customer service

Multitasking

Communication

Job description

Job Description:

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

SMART FIRST MESSAGING

\"At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.\"#DXCSMARTFirst

DXC Technology is seeking a French Bilingual Customer Service Representative to support our Life Insurance operations. In this role, you will serve as the frontline point of contact for policyholders, advisors, and providers, delivering exceptional customer service in both French and English.

You will be responsible for handling inquiries, providing information regarding Life Insurance products and policies, processing customer requests, documenting transactions, and ensuring a positive customer experience while meeting quality and compliance standards.

Key Responsibilities

• Respond to inbound customer inquiries from Life Insurance policyholders, advisors, and providers in French and English.
• Conduct outbound calls and customer follow-up activities as required.
• Provide accurate information regarding policies, products, and services.
• Research and resolve customer concerns while determining appropriate escalation paths when necessary.
• Process customer requests and maintain accurate records within company systems.
• Document customer interactions, inquiries, and resolutions in accordance with established procedures.
• Meet service level, quality, productivity, compliance, and customer satisfaction goals.
• Participate in training, coaching, and continuous improvement initiatives.
• Adhere to all client, regulatory, privacy, security, and company requirements.

Required Qualifications

• Fluent in French and English (written and verbal).
• Minimum of 1 year of experience supporting Life Insurance products and/or policy administration.
• Strong understanding of Life Insurance servicing processes.
• Experience working in customer service, contact center, client service, or insurance operations environment.
• Excellent communication and interpersonal skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and navigate multiple systems effectively.
• Willingness to work rotational schedules based on business requirements.

Preferred Qualifications

• Previous experience supporting Life Insurance or Annuity contact center operations.
• Knowledge of insurance policy administration systems.
• Experience working in a regulated financial services environment.
• Experience handling customer escalations and complex inquiries.
• Strong attention to detail and documentation accuracy.

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days' Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program

If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us.

We are DXC.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Requirements: