French Bilingual Customer Service Representative Life Insurance

DXC Technology; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

DXC Technology in Taguig, Metro Manila, Philippines, is seeking a French-English bilingual Customer Service Representative to support Life Insurance operations. You will act as the frontline contact for policyholders, advisors, and providers, delivering high-quality service in both French and English while processing requests and documenting transactions.

The role emphasizes compliance, accurate record-keeping, and customer satisfaction, with opportunities to participate in ongoing training and

Qualifications

• Fluent in French and English (written and verbal).
• 1+ year of experience supporting Life Insurance products and/or policy administration.
• Strong understanding of Life Insurance servicing processes.

Responsibilities

• Respond to inbound inquiries from policyholders, advisors, and providers in French and English.
• Conduct outbound calls and follow-up as required.
• Provide accurate information regarding policies, products, and services.
• Research and resolve customer concerns while determining escalation paths when necessary.
• Process customer requests and maintain accurate records within company systems.
• Document interactions, inquiries and resolutions per procedures.
• Meet service level, quality, productivity, compliance and customer satisfaction goals.
• Participate in training, coaching and continuous improvement initiatives.
• Adhere to client, regulatory, privacy, security and company requirements.

Skills

Bilingual FR/EN

Customer service

Life Insurance knowledge

Job description

Job Description:

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC! We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

SMART FIRST MESSAGING “At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.” #DXCSMARTFirst

DXC Technology is seeking a French Bilingual Customer Service Representative to support our Life Insurance operations. In this role, you will serve as the frontline point of contact for policyholders, advisors, and providers, delivering exceptional customer service in both French and English.

You will be responsible for handling inquiries, providing information regarding Life Insurance products and policies, processing customer requests, documenting transactions, and ensuring a positive customer experience while meeting quality and compliance standards.

Key Responsibilities

• Respond to inbound customer inquiries from Life Insurance policyholders, advisors, and providers in French and English.
• Conduct outbound calls and customer follow-up activities as required.
• Provide accurate information regarding policies, products, and services.
• Research and resolve customer concerns while determining appropriate escalation paths when necessary.
• Process customer requests and maintain accurate records within company systems.
• Document customer interactions, inquiries, and resolutions in accordance with established procedures.
• Meet service level, quality, productivity, compliance, and customer satisfaction goals.
• Participate in training, coaching, and continuous improvement initiatives.
• Adhere to all client, regulatory, privacy, security, and company requirements.

Required Qualifications

• Fluent in French and English (written and verbal).
• Minimum of 1 year of experience supporting Life Insurance products and/or policy administration.
• Strong understanding of Life Insurance servicing processes.