Insurance BPS Leader

DXC Technology (Philippines), Inc.; Taguig; On-site; PHP 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Vacation and Sick Leave

Maternity & Paternity leave

Non-Taxable Allowance

Training and Certification

Smart First Working Arrangements

Retirement Program

Job summary

DXC Technology is seeking a senior leader to drive Life & Annuities operations across global clients. You will ensure SLAs, quality, and customer experience while guiding large, distributed teams through transformations and cost optimization.

The role emphasizes governance, financial discipline, and close collaboration with clients and internal stakeholders. A US shift schedule and frequent onsite engagement are expected to meet business needs.

Qualifications

• 15+ years of leadership experience in Insurance Operations, BPS, Contact Center Operations, or Business Process Management.
• 8+ years of expertise in the Life & Annuities Insurance domain.
• Proven success owning and managing Profit & Loss (P&L) for a business unit, insurance operation, shared services center, or BPO/BPS account.
• Experience leading large, distributed operations with governance and stakeholder management.
• Ability to drive transformation and improve business performance to meet strategic objectives.
• Amenable to US shift schedule and frequent onsite work as required.
• FINRA Series 6, 7, 63, 65, or 66 knowledge preferred

Responsibilities

• Lead end-to-end Life & Annuities operations, ensuring SLAs, quality, productivity, customer experience, and financial targets.
• Manage large-scale operations through multiple layers of leadership, driving accountability and high performance.
• Build and develop leadership teams through coaching, succession planning, and capability development.
• Partner with clients and internal stakeholders to ensure governance, operational excellence, and successful outcomes.
• Drive continuous improvement, automation, and transformation initiatives to enhance efficiency and scalability.
• Oversee budgeting, workforce planning, resource utilization, and cost optimization.
• Ensure compliance with regulatory requirements, internal controls, and risk management practices.

Skills

Leadership

Governance

Client engagement

Financial management

Transformation

Tools

FINRA knowledge

Job description

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

“At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.”#DXCSMARTFirst

Key responsibilities

• Lead end-to-end Life & Annuities operations, ensuring achievement of SLAs, quality, productivity, customer experience, and financial targets.
• Manage large-scale operations through multiple layers of leadership, driving accountability and high performance.
• Build and develop strong leadership teams through coaching, succession planning, and capability development.
• Partner with clients and internal stakeholders to ensure strong governance, operational excellence, and successful business outcomes.
• Drive continuous improvement, automation, and transformation initiatives to enhance efficiency and scalability.
• Oversee budgeting, workforce planning, resource utilization, and cost optimization.
• Ensure compliance with regulatory requirements, internal controls, and risk management practices.

About you

• 15+ years of leadership experience in Insurance Operations, BPS, Contact Center Operations, or Business Process Management
• 8+ years of expertise in the Life & Annuities Insurance domain
• Demonstrated experience owning and managing Profit & Loss (P&L) for a business unit, insurance operation, shared services center, or BPO/BPS account.
• Proven success managing large, complex operations and geographically distributed teams
• Strong experience with operational governance, financial management, client engagement, and executive stakeholder management
• Demonstrated ability to drive transformation, improve business performance, and achieve strategic objectives
• Amenable to US shift schedule and frequent onsite work schedule based on business and client requirements.
• FINRA Series 6, 7, 63, 65, or 66 knowledge and/or experience supporting FINRA-regulated financial services operations is strongly preferred

What awaits you in DXC:

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 Days’ Vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Retirement Program
• Employee Assistance Program