French Bilingual CSR — Night Shift, Onsite in BGC

iOPEX Technologies Phil; Taguig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive pay

Night differential pay

HMO coverage

Two guaranteed rest days per week

Annual reviews & salary increases

Easy-to-reach office location

Leave credits

Job summary

iOPEX Technologies Phil in Taguig is looking for a bilingual French Customer Service Specialist to support our French-speaking clients via inbound calls and emails. This onsite role requires night-shift scheduling and is based in Bonifacio Global City (BGC), Taguig.

You will handle queries, identify needs, and collaborate with the team to maintain high-quality service. Fluency in French and English and strong communication are essential; we offer competitive pay, weekly rest days, and benefits.

Qualifications

• Fluency in French and English required.
• Willing to work onsite on a night/shifting schedule in BGC, Taguig.

Responsibilities

• Providing excellent customer service and support to our French-speaking clients via inbound calls and emails
• Handling customer queries, complaints, and requests in a professional and timely manner
• Identifying customer needs and cross-selling or upselling relevant products and services
• Maintaining accurate records of customer interactions and following up as needed
• Collaborating with other team members to share best practices and improve customer satisfaction
• Adhering to company policies, procedures, and quality standards

Skills

French & English fluency

Job description

iOPEX Technologies Phil in Taguig is looking for a bilingual French Customer Service Specialist to support our French-speaking clients via inbound calls and emails. This onsite role requires night-shift scheduling and is based in Bonifacio Global City (BGC), Taguig.

You will handle queries, identify needs, and collaborate with the team to maintain high-quality service. Fluency in French and English and strong communication are essential; we offer competitive pay, weekly rest days, and benefits.