French Bilingual CSR - Night Shift Logistics Support

AADI Global Solutions Inc.; Quezon City; On-site; PHP 446,000 - 580,000; Full time

Job summary

AADI Global Solutions Inc. is seeking a bilingual customer support specialist fluent in French and English with a minimum B2 level, capable of handling inbound voice or blended interactions.

A minimum of 1 year in BPO voice is required, with preference for experience supporting French-speaking accounts in logistics or e-commerce. The role involves navigating carrier portals, using a browser-based CRM, and working the Philippine night shifts (10 PM – 7 AM or 1 AM – 10 AM).

Qualifications

• Fluent in French and English with minimum B2 level, clear and professional.
• At least 1 year of BPO voice experience with inbound or blended (voice + email).
• Experience supporting French-speaking or bilingual accounts in logistics, freight, or e-commerce is preferred.

Responsibilities

• Provide bilingual customer support via phone and email.
• Navigate logistics-related queries, track shipments, and assist with carrier portals.
• Use browser-based CRM to manage inquiries and multi-task efficiently.

Skills

Bilingual French/English

BPO voice experience

Night shift readiness

Education

Senior High School or higher

Tools

Browser-based CRM

Carrier portals

Job description

AADI Global Solutions Inc. is seeking a bilingual customer support specialist fluent in French and English with a minimum B2 level, capable of handling inbound voice or blended interactions.

A minimum of 1 year in BPO voice is required, with preference for experience supporting French-speaking accounts in logistics or e-commerce. The role involves navigating carrier portals, using a browser-based CRM, and working the Philippine night shifts (10 PM – 7 AM or 1 AM – 10 AM).