Freight & Logistics Claims Specialist

Premier LLC; Philippines; On-site; PHP 1,513,317 - 2,723,971; Full time

Job summary

Premier LLC is seeking a Freight and Logistics Claims Representative in the Philippines to efficiently manage and resolve freight claims. This role involves investigating claims related to lost, damaged, or delayed shipments, utilizing NICE CRM to track claims, and communicating with claimants. Ideal candidates will possess strong knowledge of logistics operations and excellent problem-solving skills, enabling them to enhance the claims process. This position emphasizes collaboration across teams to ensure compliance and customer satisfaction.

Qualifications

• Previous experience in freight and logistics claims handling or a related role.
• Proficiency in using NICE CRM or similar CRM software.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Receive, review, and process freight and logistics claims.
• Investigate claims by coordinating with teams, carriers, and customers.
• Utilize NICE CRM to log, track, and update claims status.

Skills

Experience in freight and logistics claims handling

Proficiency in NICE CRM

Strong analytical and problem-solving skills

Excellent communication and negotiation abilities

Ability to manage multiple claims

Knowledge of freight shipping and logistics operations

Job description

Premier LLC is seeking a Freight and Logistics Claims Representative in the Philippines to efficiently manage and resolve freight claims. This role involves investigating claims related to lost, damaged, or delayed shipments, utilizing NICE CRM to track claims, and communicating with claimants. Ideal candidates will possess strong knowledge of logistics operations and excellent problem-solving skills, enabling them to enhance the claims process. This position emphasizes collaboration across teams to ensure compliance and customer satisfaction.