Supervisor, Freight Forwarder, Sea Export, LCL

DSV - Global Transport and Logistics; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

DSV – Global Transport and Logistics in Parañaque, Philippines, seeks an experienced Sea Export Team Lead to oversee daily Sea Export operations, manage workload, and ensure compliance with SOPs and customer requirements.

You will drive continuous improvement with BCM and Operations Process teams, monitor KPIs, lead Freight Forwarder staff, handle inquiries, and coordinate with global offices to deliver reliable, high-quality service.

Qualifications

• Graduate of at least a 4-year course.
• Fluent in English (written and spoken).
• Proficient in MS Office applications.
• Operational industry experience in logistics (minimum 1 year).
• Preferably with multinational freight forwarder experience.
• Understanding of customer information flow, transport, warehousing and logistics.
• Excellent knowledge of Seafreight forwarding operations.
• Operational know-how (Customer Service, Document Processing, Customs Clearance Export).
• Effective business administration competence.
• Knowledge/experience in use of CargoWise is an advantage.

Responsibilities

• Lead and oversee the day-to-day operations of the Sea Export team, ensuring efficient workload management, compliance with operational standards, and achievement of departmental objectives.
• Drive operational excellence by maintaining high productivity levels, ensuring service quality, meeting customer requirements, and enhancing overall customer satisfaction through proactive issue resolution and process control.
• Champion continuous improvement and process optimization initiatives in collaboration with BCM and Operations Process teams, supporting Sea Freight senior management in achieving business objectives, operational efficiency, cost optimization, and service innovation.
• Monitor team performance against established KPIs, implement corrective actions when needed, and foster a culture of accountability, teamwork, and continuous development.
• Ensure adherence to DSV operational procedures, customer SOPs, regulatory requirements, and quality standards while minimizing operational risks and service disruptions.
• Supervise Freight Forwarder staff and ensure all shipments are handled efficiently, accurately, and in compliance with company standards.
• Respond promptly to customer inquiries and provide effective logistics solutions.
• Ensure proper coordination and smooth execution of all export shipments.
• Monitor and ensure timely submission of operational and customer-required reports.
• Coordinate with DSV offices and stakeholders on account-specific requirements and shipment instructions.
• Handle customer concerns and complaints, ensuring timely resolution and customer satisfaction.
• Conduct customer visits and business reviews as required to strengthen customer relationships.
• Support continuous improvement initiatives and operational excellence within the department.
• Perform other duties and special assignments as directed by management.

Skills

English fluency

Customer service

Leadership

Team supervision

Logistics knowledge

Process improvement

Regulatory compliance

Education

Bachelor's degree or higher

Tools

MS Office

CargoWise

Job description

Job Req Number: 125247

Time Type: Full Time

Job Responsibilities

• Lead and oversee the day-to-day operations of the Sea Export team, ensuring efficient workload management, compliance with operational standards, and achievement of departmental objectives.
• Drive operational excellence by maintaining high productivity levels, ensuring service quality, meeting customer requirements, and enhancing overall customer satisfaction through proactive issue resolution and process control.
• Champion continuous improvement and process optimization initiatives in collaboration with BCM and Operations Process teams, supporting Sea Freight senior management in achieving business objectives, operational efficiency, cost optimization, and service innovation.
• Monitor team performance against established KPIs, implement corrective actions when needed, and foster a culture of accountability, teamwork, and continuous development.
• Ensure adherence to DSV operational procedures, customer SOPs, regulatory requirements, and quality standards while minimizing operational risks and service disruptions.
• Supervise Freight Forwarder staff and ensure all shipments are handled efficiently, accurately, and in compliance with company standards.
• Respond promptly to customer inquiries and provide effective logistics solutions.
• Ensure proper coordination and smooth execution of all export shipments.
• Monitor and ensure timely submission of operational and customer-required reports.
• Coordinate with DSV offices and stakeholders on account-specific requirements and shipment instructions.
• Handle customer concerns and complaints, ensuring timely resolution and customer satisfaction.
• Conduct customer visits and business reviews as required to strengthen customer relationships.
• Support continuous improvement initiatives and operational excellence within the department.
• Perform other duties and special assignments as directed by management.

Qualifications

• Graduate of at least a 4-year course
• Fluent in English (written and spoken)
• Proficient in MS Office applications
• Operational industry experience in similar capacity (minimum 1 year)
• Preferably with working experience in a multinational freight forwarder
• Comprehensive understanding of customer requirements in terms of information flow, transportation, warehousing and logistics.
• Excellent knowledge of Seafreight forwarding operations
• Operational know-how (Customer Service, Document Processing, Customs Clearance Export)
• Effective business administration competence
• Knowledge/experience in use of Cargowise system an advantage

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

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