Anti-Fraud Team Leader

Bluebean Incorporated; Pasig; On-site; PHP 420,000 - 650,000; Full time

Job summary

Bluebean Incorporated is seeking a Fraud Ops Investigator to identify fraud activities and enhance prevention processes. You will investigate suspicious activity, document findings, and collaborate with various units to mitigate risk.

The role requires strong analytical skills, attention to detail, and the ability to work independently under tight deadlines. Prior experience in financial crime and knowledge of banking regulations are pluses.

Qualifications

• Experience in Fraud Ops/Financial Crime.
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• Ability to work independently with minimal guidance.
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• Attention to detail and risk assessment.
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• Regulatory knowledge including banking rules.
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• Strong written and verbal communication skills.
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• Discretion with confidential data.
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• Bachelor's degree in related fields preferred.
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Responsibilities

• Identify fraud activities and enhance prevention processes.
• Identify fraud activities and create/enhance processes to prevent them
• Perform investigation on suspicious activity and abnormal customer behavior per SLAs
• Document steps and provide decision rationale with supporting documentation
• Take action to minimize fraud risk and trends
• Maintain high-quality investigations
• Evaluate effectiveness of fraud detection systems and suggest improvements
• Collaborate with business units to prevent fraud risk
• Submit weekly and monthly investigation reports
• Provide analysis and recommendations from assessments
• Handle team escalations

Skills

Fraud Ops

Research

Time management

Communication

Confidentiality

Attention to detail

Education

Bachelor's degree preferred

Political Science

Law

Legal Management

Finance

Job description

About the role

This role involves identifying fraud activities and creating or enhancing processes to prevent them. You will perform investigations on suspicious activity and abnormal customer behavior using available tools in a timely manner per designated SLAs, and take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

Key responsibilities

• Identify fraud activities and create/enhance processes to prevent them

• Perform investigation on suspicious activity and abnormal customer behavior using all tools available in a timely manner per designated SLAs

• Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review

• Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends

• Consistently achieve/exceed quality standards for investigations

• Evaluate effectiveness or weakness of the fraud detection systems/strategies then suggest process enhancements based on assessment

• Partner and collaborate with business and other operating units across the organization to provide relevant inputs to proactively alleviate and prevent fraud risk

• Submit weekly and monthly reports on the tasks/accounts endorsed for investigation

• Provide analysis and recommendations based on assessment results

• Handle team escalations

About you

• Experience working on Fraud Ops (Detection, Prevention, etc.) and/or Financial Crime

• Demonstrated ability to conduct research, work independently and make decisions with little or no guidance within the ambit of workflow/procedure

• Adaptability to learn new processes, concepts and skills and an eye for detail

• Familiar with case investigation, fraud risk controls, and regulatory requirements

• Basic knowledge of Banking Industry & Regulatory Environment including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc.

• Ability to articulate research findings and detail them out as per need

• Ability to effectively manage time, and individually prioritize multiple tasks of competing priority

• Ability to maintain high levels of confidentiality and data security standards

• High School graduate, but preferably with a Bachelor's degree in Political Science, Law, Legal Management or Finance

• Certified Fraud Examiner certification a plus; good understanding of customer lending business; strong communication skills, both written and verbal; strong interpersonal skills; ability to work comfortably under pressure and meet tight deadlines; people-oriented and results driven; keen attention to details and risk identification