Fraud Investigation - Associate, Senior Associate, Manager, Senior Manager

PwC Acceleration Center Manila; Pasig; Sur place; PHP 420 000 - 780 000; Plein temps

Résumé du poste

PwC Acceleration Center Manila is seeking a Fraud Investigator to support the fraud operations team. The role involves reviewing cases escalated from analysts, analyzing transactions to identify anomalies, and conducting in-depth investigations using multiple data sources and tools.

You will decide case dispositions in line with policies and risk tolerances and escalate to law enforcement or specialized teams as needed.

Qualifications

• Prior experience in Fraud detection and investigations.
• Transaction Monitoring experience preferred.
• Familiarity with internal systems and processes at other institutions.
• Exceptional research and analytical skills with the ability to analyze large amounts of data.

Responsabilités

• Review and investigate fraud cases escalated from analysts.
• Analyze financial transactions and accounting activities to identify unusual or suspicious patterns.
• Conduct in-depth investigations using multiple data sources, tools and techniques.
• Make case disposition decisions per policies and risk tolerances.
• Escalate to law enforcement or specialized teams as required.
• Manage investigation queues to meet productivity targets.
• Document actions and rationale clearly per procedures.
• Ensure compliance with fraud, regulatory requirements and quality standards.
• Participate in team meetings, quality reviews and training to improve performance.
• Proactively communicate production/output status and risks to leadership.
• Liaise with internal/external counterparts for end-to-end alert reviews (360 reviews) from alert to SAR filing.

Connaissances

Fraud detection

Investigations

Data analysis

MS Office

Outils

MS Office

Description du poste

Focused on relationships, you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow

Job Overview

Experience Range: 2+ year

Positional Requirement/Responsibilities

Fraud Investigator responsible for investigating financial fraud on behalf of PwC’s clients. This role is for a level 2 review of cases escalated from fraud analysts

Position- Fraud Operations- Investigator

Job Summary:

• Review and investigate fraud cases escalated from analysts
• Analyze financial transactions and accounting activities to identify unusual or suspicious patterns.
• Conduct in-depth investigations into potential fraud cases, which may involve gathering evidence using multiple data sources, tools and investigative techniques
• Make case disposition decisions in accordance with policies, procedures and risk tolerances
• Following procedures, determine when further escalation to law enforcement, specialized investigation teams and/or management is required.
• Manage assigned investigation queues to meet productivity targets
• Clearly document all actions taken and rationale for actions following defined procedures
• Adhere to all fraud, compliance and regulatory requirements
• Ensure work is accurate, maintaining high quality output
• Participate in team meetings, quality reviews, coaching and training to continually improve performance
• Escalate identified opportunities for process improvement in the investigation process to the Team Lead
• Proactively communicate production/ output status, challenges or potential SLA risks to leadership
• Liaison with internal and external counterparts to perform end-to-end alert reviews (360 reviews) from fraud alert generation through SAR filing.
• Adjudicate the fraud type and apply relevant mitigation steps basis policies and procedures

Qualifications:

• Prior experience in Fraud detection and investigations
• Transaction Monitoring experience is preferred
• Familiarity with similar internal systems and processes at other institutions
• Exceptional research and analytical skills with the ability to analyze large amounts of data, decipher higher risk attributes (transactional, geographical, product, customer type, etc.) and develop well-reasoned recommendations
• Proficient in MS Office (Outlook/Word/Excel/PowerPoint)
• High attention to detail with a strong focus on quality and documentation
• Ability to manage an investigative queue in a fast-paced environment
• Experience with fraud case management systems and investigative tools
• Maintaining detailed records of fraud cases and investigation outcomes.
• Ensuring compliance with relevant laws and regulations related to fraud detection and