Team Lead, Financial Account (Insurance) – Onsite Taguig

TASQ Staffing Solutions; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On Day 1)

Quarterly performance bonus

24 Leaves Annually

Job summary

A staffing agency in Taguig is looking for an English BPO Financial Account (Insurance) Team Lead to manage a team of CSR associates. This role involves supervising daily operations, motivating the team, and ensuring process compliance. Applicants should have at least 4 years of customer service experience and 3 years in a team leader role, along with strong communication skills. Candidates must be amenable to working onsite and in rotational shifts.

Qualifications

• Minimum 4 years of customer service experience in the BPO/BPM industry.
• At least 3 years as a Team Leader managing agents handling voice or inbound calls.
• Willing to work rotational shifts and onsite in Taguig.

Responsibilities

• Manage a team of CSR associates in BPO operations.
• Motivate, mentor, and coach the team.
• Handle customer escalations and ensure resolution.
• Conduct quality assessments of agent performance.
• Identify process improvement ideas and mentor team members.

Skills

Knowledge of Customer care operations

Experience in managing teams

Excellent verbal and written communications

Strong decision making and analytical ability

Able to coach, mentor, motivate and interact with people

Education

Bachelor's degree in any course

Job description

A staffing agency in Taguig is looking for an English BPO Financial Account (Insurance) Team Lead to manage a team of CSR associates. This role involves supervising daily operations, motivating the team, and ensuring process compliance. Applicants should have at least 4 years of customer service experience and 3 years in a team leader role, along with strong communication skills. Candidates must be amenable to working onsite and in rotational shifts.