Senior Fraud & Risk Operations Lead

Private Advertiser; Makati; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Private Advertiser in Metro Manila invites an experienced leader to oversee the risk and fraud team. You will coach analysts, monitor payment activity, and deploy real-time detection tools to proactively mitigate fraud risks. Collaboration with security and operations will align initiatives with business goals.

You will develop and refine security policies, maintain investigation records, and report on trends and mitigation efforts. The role requires leadership and strong communication.

Qualifications

• Minimum 3–5 years in a leadership role in a call center or online gaming environment.
• Solid understanding of cryptocurrency transactions.
• Analytical, detail-oriented with strong problem-solving skills.
• Proficient with fraud detection tools and software.
• Proficient in MS Excel.
• Excellent communication and reporting abilities.
• Willingness to work shifting schedules, including graveyard shifts.

Responsibilities

• Manage day-to-day operations of the risk and fraud team, including scheduling and coaching.
• Provide mentorship to analysts to enhance skills and knowledge.
• Collaborate with cross-functional teams to implement fraud prevention initiatives.
• Develop and refine security policies, procedures, and best practices.
• Monitor transactions for suspicious activity and implement real-time detection tools.
• Generate reports on fraud incidents and mitigation efforts.

Skills

Leadership

Call center experience

Analytical mindset

Problem-solving

Communication skills

MS Excel

Shift work

Tools

Fraud detection tools

Payment processing software

Job description

Private Advertiser in Metro Manila invites an experienced leader to oversee the risk and fraud team. You will coach analysts, monitor payment activity, and deploy real-time detection tools to proactively mitigate fraud risks. Collaboration with security and operations will align initiatives with business goals.

You will develop and refine security policies, maintain investigation records, and report on trends and mitigation efforts. The role requires leadership and strong communication.