Senior Associate, Fraud Management

PDAX; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

PDAX is seeking a proactive Fraud Investigations Lead to join our risk and compliance teams in the Philippines. You will direct end-to-end investigations, analyze complex fraud patterns, and coordinate with Compliance, Legal, and Operations to contain risk.

A solid AML/fintech background and strong communication are essential. Ideal candidates bring 2–3 years in fraud operations or AML, familiarity with BSP regulations, and a track record of handling high-value cases.

Qualifications

• 2–3 years hands-on experience in fraud operations or AML within fintech or financial institutions.
• Bachelor's degree in business, finance, economics, or related field.
• In-depth knowledge of AMLA and BSP regulations in the Philippines.
• Proven track record in high-value fraud cases and evidence gathering.
• Strong written and verbal communication, detail-oriented, collaborative.

Responsibilities

• Direct and manage end-to-end complex fraud investigations, analyze transaction patterns, conduct subject interviews.
• Lead triage of high-risk monitoring alerts and synthesize findings with action plans for senior management.
• Oversee risk containment measures, including preemptive account locks, holds, reversals, and unlocks.
• Provide support to external bank referrals, partner institutions, and complex Customer Support escalations.
• Prepare, review, and file regulatory reports, ensuring compliance with deadlines.
• Collaborate with Compliance, Legal, Risk, Product, Operations, and other financial institutions to align resolution strategies.
• Audit case management records and case logs for documentation quality.
• Identify emerging fraud typologies and improve detection tools and workflows.
• Guide Associates on investigative techniques and tool usage.

Skills

Fraud investigations

Risk management

Data analytics

Stakeholder management

Regulatory compliance

Education

Bachelor's degree in Business Admin / Finance / Economics

Tools

Fraud monitoring tools

Case management systems

Data analytics tools

Job description

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

About PDAX

At PDAX, we believe that the future of money is digital, and our mission is to empower all Filipinos to grow their wealth through blockchain technology.

As one of the first crypto firms in the Philippine market, we feel a sense of duty to our users and to the ecosystem to set the standard for safety, ease of access, and reliability.

We expect our team to share in this responsibility and cherish our vision of a more open and equitable financial system.

We are looking for new team members that are passionate about cryptocurrency, want to work in a disruptive, fast‑growing industry, and thrive in a start‑up environment.

If this sounds like you, then we’d love to talk.

General Responsibilities

• Direct and manage end-to-end complex fraud investigations, analyze intricate transaction patterns, conduct subject interviews, and render authoritative final verdicts.
• Lead the triage of high‑risk monitoring alerts, review internal fraud escalations, and synthesize findings with a clear action plan for senior management.
• Oversee and execute critical risk containment measures, including preemptive account locks, holds, transaction reversals, and unlocks, while minimizing friction for legitimate customers.
• Provide support to external bank referrals, partner financial institutions, and complex Customer Support (CS) escalations regarding compromised accounts and financial crimes.
• Prepare, review, and file reports and other regulatory documentation, ensuring strict compliance with local reporting deadlines and internal guidelines.
• Collaborate closely with Compliance, Legal, Risk, Product, Operations, and other financial institutions to align resolution strategies and resolve systemic fraud issues.
• Audit case management records and case logs created by Associates to maintain high standards of documentation, evidence gathering, and operational accuracy.
• Proactively identify emerging fraud typologies and system gaps; design and recommend improvements to fraud detection tools, rules, and operational workflows to mitigate risk exposure.
• Guide Associates on investigative techniques and tool usage, as needed.

Qualifications

• Minimum of 2-3 years of hands‑on experience in fraud operations, anti‑financial crime, risk management, or payments processing within fintech, banking, or non‑banking financial institutions (NBFIs).
• Bachelor’s Degree in Business Administration, Business Management, Finance, Economics, Communications, Criminology, or a related field.
• In‑depth working knowledge of the Anti‑Money Laundering Act (AMLA), BSP (Bangko Sentral ng Pilipinas) regulations, and the regulatory framework surrounding fintechs and NBFIs in the Philippines.
• Proven track record of handling high‑value fraud cases, transaction pattern analysis, and evidence gathering, with experience conducting structured fraud interviews.
• Strong analytical mindset with experience using fraud monitoring tools, case management systems, and data analytics tools to detect fraud patterns.
• Demonstrated ability to thrive under pressure in a fast‑paced, highly regulated environment, with strong prioritization skills to manage dynamic caseloads and contingencies.
• Exceptional written and verbal communication skills, strong critical thinking, high attention to detail, and a collaborative mindset with proven cross‑functional stakeholder management.

Our Culture

Communication

• We prioritize clear and transparent communication, ensuring that there is clarity among everyone we work with.
• We aim to have a collaborative environment, where innovative ideas in investment strategies are shared openly and constructively, driving the industry forward.

Customer‑focus

• We think about how our decisions impact our customers and ensure we provide the best experience that we can.
• We believe in building lasting relationships with our clients, constantly learning from and listening to them, and always striving to look out for what’s best for both sides.

Commitment

• We always aim to do the right thing and to do the right thing, excellently. We take accountability seriously and uphold ourselves to high standards, ensuring that we execute with attention to detail.
• We are dedicated to the long‑term success of our clients in the dynamic world of financial technology, maintaining integrity and professionalism in every aspect of our work.