Fraud Investigator - Quezon City

Home Credit Philippines; Quezon City; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Hybrid work setup

Permanent dayshift schedule

Up to 20% variable bonus

HMO on Day 1 + dependents

Job summary

Home Credit Philippines is hiring a Fraud Investigator to analyze and resolve suspected fraud related to loan applications and transactions. You will conduct investigative analysis, document results, and coordinate with other departments to mitigate fraud risk.

The role requires an analytical mind, fluent English, and strong communication skills, paired with the ability to manage time effectively under pressure. Hybrid work setup and competitive benefits are offered.

Qualifications

• Analytical mindset with attention to detail.
• Fluent in spoken and written English.
• Excellent verbal and written communication with senior management.
• Strong time management and ability to work under pressure.

Responsibilities

• Investigate daily suspicious cases detected manually or by tools.
• Conduct investigations efficiently within SLA.
• Record investigation results in the provided systems.
• Identify and execute step-by-step actions for fraud cases.
• Communicate findings within the team and across departments.
• Suggest mitigating actions to reduce fraud risk.
• Perform investigative analysis to resolve cases.

Skills

Analytical thinking

Fluent English

Communication skills

Time management

Job description

Job Description:

About The Job

The Fraud Investigator's role in general is to investigate possible fraud cases related loan application or transaction. Conduct investigative analysis and came up with appropriate solutions and follow up actions to mitigate the fraud modus and lessen the risk for the company. This includes investigative analysis, working with other departments and client interaction. The Fraud Investigator's role may vary depending on the team where he/she will be assigned.

What you will do;

• Investigate daily suspicious cases detected manually or automatically by detection tools.
• Conduct investigation process efficiently within SLA.
• Properly record results of investigation in tools provided
• Identify and implement step by step course of action for fraud cases.
• Communicate within the team regarding the case
• Suggest other mitigating actions
• Perform investigative analysis.

What You Need To Have

• Analytical mind, problem solving, well organized and can be trusted to pay attention to detail.
• Fluent English spoken and written (our company language)"
• "Excellent communication skills, ability to effectively communicate with senior management.
• Excellent time management and ability to work under pressure."

What Can Set You Apart

• Anti money laundering and organized crime prevention experience

Job Perks You'll Enjoy

• Hybrid work setup
• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 and HMO dependents coverage including same-sex partners
• Access to mental health and wellness partners
• Wellness Leaves and Birthday Leave
• Internal career mobility options
• Local and international learning opportunities

Empower Filipinos with innovative financial solutions at Home Credit Philippines.

We're all about creating a welcoming place where everyone feels valued for who they are. This means we make sure that everyone, no matter their background or what they look like, gets a fair chance at jobs, training, and promotions.

When it comes to hiring, everyone gets a fair look. It doesn't matter where you're from, what you believe, who you love, whether you have a disability, or any other or any other condition protected under Philippine laws. If you meet the job requirements, you have a chance to get the job.

At Home Credit Philippines, we believe that everyone has something special to offer. Our motto "No Small Roles, Everyone is Important" is at the heart of everything we do. We think diversity makes our company better and every single job and person here plays a big part in our success.