Fraud Investigations Associate: Case Review & Analytics

PwC Acceleration Center Manila; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

PwC Acceleration Center Manila is seeking a Fraud Operations Investigator (Level 2) to review and investigate cases escalated from analysts. You will analyze transactions, gather evidence from multiple sources, and determine case dispositions in line with policies and risk tolerances.

You will manage queues, document actions with clear rationale, ensure regulatory compliance, and collaborate with teams to improve processes.

Qualifications

• Experience in fraud detection and investigations.
• Transaction monitoring experience preferred.
• Familiarity with internal systems and processes at other institutions.
• Strong research and analytical abilities to interpret large data sets.
• Proficient in MS Office Suite.
• Excellent documentation and attention to detail.

Responsibilities

• Review and investigate fraud cases escalated from analysts.
• Analyze financial transactions and accounting activities to identify unusual or suspicious patterns.
• Conduct in-depth investigations into potential fraud cases, gathering evidence from multiple data sources and tools.
• Make case disposition decisions in accordance with policies and risk tolerances.
• Follow procedures to determine escalation to law enforcement or specialized teams when required.
• Manage assigned investigation queues to meet productivity targets.
• Clearly document all actions taken and rationale for actions.
• Adhere to fraud, compliance and regulatory requirements.
• Participate in team meetings, quality reviews, coaching and training to improve performance.
• Escalate opportunities for process improvement in the investigation process to the Team Lead.
• Proactively communicate production/output status, challenges or potential SLA risks to leadership.
• Liaison with internal and external counterparts for end-to-end alert reviews and SAR filing.
• Adjudicate the fraud type and apply relevant mitigation steps.

Skills

Fraud detection & investigations

Transaction monitoring

Data analysis

Research & analytical skills

MS Office suite

CFE

CAMS

Education

Bachelor's Degree

Tools

MS Office

Job description

PwC Acceleration Center Manila is seeking a Fraud Operations Investigator (Level 2) to review and investigate cases escalated from analysts. You will analyze transactions, gather evidence from multiple sources, and determine case dispositions in line with policies and risk tolerances.

You will manage queues, document actions with clear rationale, ensure regulatory compliance, and collaborate with teams to improve processes.